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Maryam
Maryam
Helper ⭐️⭐️
April 11, 2018

GIF upload status update

  • April 11, 2018
  • 22 replies
  • 657 views
Hi everyone,

About two weeks ago, we posted a topic that GIF upload is disabled due to security issues.

Currently we are using an open-source library for this functionality that is causing the security problem. We have already reported this issue to the authors of the library and we will wait for the fix in the coming three months. If there is no fix implemented at their end, we will evaluate the steps we need to take.

In short, we expect this functionality to remain disabled for at least three months. We will follow up closely and update you about the status. If you have any questions, feel free to share it in a comment below.

22 replies

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Jurgen
Jurgen
Helper ⭐️
October 30, 2018
Did you try in control?
Stéphan Lam
Stéphan Lam
Contributor ⭐️⭐️⭐️⭐️
October 30, 2018
Yes, in the backend.
~ Stéphan
    Jurgen
    Jurgen
    Helper ⭐️
    October 30, 2018
    Did you try another one? For example this one: https://media.giphy.com/media/jyJKxPKMTy36w/giphy.gif
    Julian
    Julian
    Gainsight Employee ⭐️⭐️⭐️
    October 30, 2018
    Hi guys! :)

    @Stéphan Lam did you upload this gif yourself?

    While the links are pointing to .gif files, clicking on the link will actually automatically re-direct to a .mp4. Right-click on it and you will get video options...

    Not sure if giphy is doing this so that you don't use their gifs on other platforms, or merely because of the total file size - however it seems to be intended.

    If you use a .gif from another platform, then it should work: https://i.imgur.com/pUBPjux.gif

    However I noted that (sometimes) imgur tends to automatically convert to .mp4 as well after I upload a gif.
    I follow my nose, it always knows
      Stéphan Lam
      Stéphan Lam
      Contributor ⭐️⭐️⭐️⭐️
      October 30, 2018
      That works, thanks.
      ~ Stéphan
        Jurgen
        Jurgen
        Helper ⭐️
        October 30, 2018
        Hi guys! :)

        @Stéphan Lam did you upload this gif yourself?

        While the links are pointing to .gif files, clicking on the link will actually automatically re-direct to a .mp4. Right-click on it and you will get video options...

        Not sure if giphy is doing this so that you don't use their gifs on other platforms, or merely because of the total file size - however it seems to be intended.

        If you use a .gif from another platform, then it should work: https://i.imgur.com/pUBPjux.gif

        However I noted that (sometimes) imgur tends to automatically convert to .mp4 as well after I upload a gif.

        I thought that too, but I've succesfully used a Giphy link before ...
          Julian
          Julian
          Gainsight Employee ⭐️⭐️⭐️
          October 30, 2018
          I thought that too, but I've succesfully used a Giphy link before ...

          Yeah, me too!

          I think it has to do with overall length or size of the gif, that is the only thing I could think of.
          I follow my nose, it always knows
            Jurgen
            Jurgen
            Helper ⭐️
            November 13, 2018
            Time for an update?
            daniel.boon
            daniel.boon
            Helper ⭐️⭐️⭐️
            November 13, 2018
            Unfortunately, fixing GIF uploads has turned out to be more work than we first anticipated (it's not just a simple case of pressing a button to enable the feature). As a result, we haven't given it priority right now, whilst we try to focus in order to round off some core platform improvements.

            Resolving the issue is definitely in our sights - we love GIFs just as much as you guys, so it's been a painful decision to postpone fixing the issue until we've finished those core improvements.

            I'll post an update when we pick it up (we currently expect that we'll tackle it in December). Sorry for the delay!
            inSided product alumnus
              Jurgen
              Jurgen
              Helper ⭐️
              November 13, 2018
              I didn't think you were putting off pressing a button for 8 months 😝 It's nice to have a ball park estimation of when you'll be working on it! :)

              Have you considered using a workaround? Such as enabling the back end workaround (an URL between BB code) in the frontend?
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