As outlined in our July and August Release Notes, we’ve recently upgraded the backend infrastructure for our Connectors. Our current vendor, which supports our integrations, will be ceasing operations. By transitioning these services in-house, we’ll be able to improve load times, boost overall efficiency, and accelerate the implementation of new enhancements.
To ensure uninterrupted service, jobs must be recreated on the V2 Connector for all Connectors listed below. This step is essential in avoiding job or data sync failures after the deadline on November 30th.
- Zuora
- Intercom
- Pipedrive
- Zoho
As connectors were upgraded for our Gainsight framework, we ensured compatibility with the latest supported API versions from these applications. In some instances, changes in the updated APIs required adjustments to the fields available in the Connector. As a result, some fields were deprecated or removed. You can review the full list of fields that have been removed for each Connector here.
To make the process as seamless as possible, a Customer Success Solutions Consultant (CSSC) or a Customer Success Architect (CSA) will be handling the recreation of jobs on your behalf if you have jobs built on one of the Connectors listed above. Please expect to hear from them in the coming weeks.
Additionally, if you utilize any of the following Connectors below, you must take action to simply reauthorize or edit the connection by the November 30th deadline to avoid any failures from occurring.
- Zendesk (Reauthorize)
- If you intend to use the Widget in Zendesk, please unlink, re-auth, then relink.
- JIRA (Reauthorize)
- ServiceNow (Reauthorize)
- Google Big Query (Reauthorize)
- If Custom authentication is selected, Admins need to click
“Edit Connection” and “Save”. - If a new Service account is selected, please recreate the Service Private key.
- If Custom authentication is selected, Admins need to click
- FreshDesk (Edit and Save)
Important: It is crucial that you reauthorize the upgraded connectors with Admin-level permissions in the respective systems to ensure the jobs are successful post-upgrade. For additional details, please refer to Release Notes referenced above.
If you have any questions or concerns, feel free to thread them below. We are here to support you and ensure a smooth transition.