Improved Moderation Overview: public beta feedback thread

Thanks for letting us know @Suvi Lehtovaara - example URLs would be great (you can message them directly to me if you’d like).

You probably already know this, but just to be sure:

If a topic has been created as an idea by mistake, and the topic is moved to another category without removing the idea status, the idea status remains in the topic. This is a bug and we’ve filed in a ticket about it. But now we see this behaviour also in the new overview.

Basically all of these topic in the screen cap below are really not new ideas, but the Filter: ideation status' > 'New Idea' brings them to the overview.
 

When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find.

 

Thanks for the extra feedback @Suvi Lehtovaara.

The issue with ideation statuses is something that we’ll resolve in our upcoming revamped ideation module.

RE: scrolling - are you using a trackpad or a mouse? If using a trackpad, the two-finger horizontal scroll gesture should work with the new table. If using a mouse, then a common shortcut for horizontal scrolling is to hold SHIFT and use the mouse wheel - this will let you scroll horizontally without having to reach for the scrollbar.

Let me know if that’s helpful!

Yes, I heard about this. Great news! 

I think our team uses both, I’ll share the tip if they encounter this 

I’d say I want to do this a couple times per month, but this will likely increase as we bring on a moderator to read all posts. From the member’s profile, it’s harder to keep track of which posts I’ve reviewed, plus I can’t filter these in any way. Right now it’s just a few people whose posts I need to review (when someone has brought a post to my attention), but I expect this number will grow. 

Thanks for clarifying @LPortalupi !

Was wondering if there are plans to remove/update the New Topics, Unanswered, etc menu items. when you click on them you will see a message telling you to use the new Overview.

Suvi Lehtovaara wrote:

When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find.

 

 

Are there any updates on this? @daniel.boon 

Feedback from our moderator team:

As a part of our weekly moderating routines our team does a weekly “check up” on the community. Meaning that they browse through all the topics from the last week to see whether all topics have been commented on, they’re in the right categories and that all the topics have public tags.

In the old overview the team was able to filter topics that had no public tags using “Publish after date (a date app. a week ago)” as the search criteria and then they just simply clicked on the Public tags column and saw whether there were some topics without public tags. Now, in the new overview, one is not able to “filter” with the Public tags.

Could this be fixed? 

Hey @Suvi Lehtovaara thanks for sharing additional feedback from you and your team!

When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find. Are there any updates on this?

We don’t have specific updates on the scrolling behaviour, but we are considering an improvement to make the table more compact by default.

As a part of our weekly moderating routines our team does a weekly “check up” on the community. Meaning that they browse through all the topics from the last week to see whether all topics have been commented on, they’re in the right categories and that all the topics have public tags.

Would an option to filter on ‘public tags = none’ be sufficient here? :)

Yes, that would most definitely be sufficient 

Our moderator team is feeling that moderating the community is now taking more time than it used to. So it would be very much appreciated that this would be fixed 🙂 @daniel.boon  

Suvi Lehtovaara wrote:

Suvi Lehtovaara wrote:

When there are more columns selected than the default, the table is too wide. The scroll bar is at the bottom of the table, which is rather uneasy to find.

 

 

Are there any updates on this? @daniel.boon 

Just one quick off-topic comment - and I really don’t mean it to be disrespectful:

Every time you post screenshots of your community it reminds me of the times I opened up an empty word document and let my preschool kids randomly type on my keyboard. ;)

You made my day @bjoern_schulze   

I want to remove the legacy custom views I set up in the old moderation overview. Each of them has an “attention” icon next to the name. When I click on any custom view, I get the filtered view I expect. Then I click on “Modify filter”, then “Delete”, then I get an error 400.

Thanks for bringing this to our attention Björn - we’ll look into this and get back to you!

When will ‘New Topics’, ‘Unanswered’ and ‘Favorites’ be transitioned to the new moderation view? 

We have two minor improvement requests:

1. The height of the “Published in” filter field isn’t the same as the other filters
2. There should be a warning when users do logical errors while setting up the filters: e.g. when they filter by last activity date and publish date, it shouldn’t be possible to have a last activity date before the publish date

aluciani wrote:

When will ‘New Topics’, ‘Unanswered’ and ‘Favorites’ be transitioned to the new moderation view? 

 

 

Hey @aluciani - we don’t have this planned just yet. Quick question though: except for ‘favorites’, these can all be recreated with custom views. If we removed them would you miss them?:)

Thanks for this feedback on the usability @bjoern_schulze! (cc @xiaoyu-shen).

I would not miss them @daniel.boon and I think I can use the current filters in the overview to do the same thing.

Can you make it possible to filter for “blank” in Moderation Labels? And also make it possible to batch process adding/switching Moderation Labels? (both could be done in the old overview)

 We’re switching around from some old Mod labels,, and I was a biiiit too trigger happy and deleted the old ones, and now we have to use the old overview to batch process the moderation labels because we can’t filter for blanks.

Cheers