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Improvements on the moderation overviews

Old vs. new Moderation Overview

We have released the new moderation overview for a while now and, as many of you noticed, the old moderation was offering a wider range of filters and sorting option than the new one. Almost a third of our customer base are active on a regular basis on the old moderation overview so we decided to look into how we can improve the new moderation overviews so that it serves its purpose in the best way possible.

The starting point is to bring over the filters, sorting options and bulk actions that have not yet been moved, followed by enabling certain functionalities for all content types, strengthening and unifying the overview, while also enabling the opportunity to enrich the content-specific overviews with a wider filtering options. Last but not least, certain functionalities, for example the content flagging feature, will need to be rebuild, getting us closer to the point where we will be able to retire the legacy overview.

A long way ahead of us but progress requires small and consistent steps. For now, let’s look at the latest additions to the new moderation overview ✌️

Filters now available in the new moderation overview

Filter by number of likes

This filters out all topics based on the number of likes received. Likes are not supported for ideas, so they will be displayed always with 0 Likes

Filter by number of votes

This filter is the equivalent of the Likes one but for ideas. Similarly, because Votes are not supported by other content types, you will see their Votes value set to 0.

Filter on topics without a moderation label assigned

It is now possible to surface only those topics that were not assigned a moderation label, hopefully simplifying the moderation reviewing processes

Filter the Articles and Product Updates by Status

This is an example of a filter that requires some extra effort before making it available in the global moderation overview, because the question, conversation and idea content types cannot yet be saved as drafts or scheduled. We will solve this behaviour inconsistency, but for now you can make use of it on the Articles and Product Updates overviews.

Filter topics published & with last activity “Between” a date range

Another great piece of feedback that we received from our customers was to include an option to select a custom date range for the ‘Published date’ and ‘Last activity date’ for more specific results.

Filter topics by public tags

Now it is possible to filter out all content types based on one or more public tags or it can be combined with the ‘Content Type’ filter to bring up only specific topics with certain public tags. The drop-down will include only the first 25 tags for optimised performance, but the search option is there to help you find any public tag you need.

Sorting options on the moderation overview table

Sort the content table by number of likes, replies and votes

The content table on the moderation overview can be sorted by the number of replies, likes or votes received by topics. The 3 columns can be sorted ascending or descending by clicking on the column name.

Some UI improvements

The content table is more compact now
We adjusted the width of filters to keep them consistent
The usernames displayed on different columns are now consistent and can be clicked to navigate to the user’s profile page in Control

Upcoming improvements

‘Unread by team’ functionality will be added to ideas and product updates, making it also available on the content table of moderation overview.
Ability to filter ‘Closed’ or unclosed topics, including adding a small UI element to show on the overview if a topic is closed or not.
A new column on the content table of the moderation overview to show the number of views received by a topic, with the ability to sort the table by this column
Some more filters to be added on the global moderation overview: ‘Author’; ‘Article label’; ‘Product update label’; ‘Status’; ‘Views’; ‘Replied by moderator’ are just a few ideas we currently have.
An array of bulk actions that would save time organising the content
More flexibility & reliability with saving custom views
New content-specific overviews sharing the same set of filters and actions as the global one.

Our goal is to enable all moderation teams to ‘work smart’ and get valuable actionable insights from the content overviews, so feel free to share your thoughts and feedback in the comments. 🙏

Moderation

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alexphilips

Contributor ⭐️

Hi @Cristina, I'm readin the following:

"Some more filters to be added on the global moderation overview: ‘Author’; ‘Article label’; ‘Product update label’; ‘Status’; ‘Views’; ‘Replied by moderator’ are just a few ideas we currently have.”

Especially filtering on author is interesting for us, because then we can filter and see if a user has opened more than 1 topic about the same subject.

Any idea if and when this will become a feature?

Kind regards,

Alex

Gainsight CC Team

Helper ⭐️⭐️

Hi @alexphilips - Filtering by author is still one of the feature we want to roll out, however we are unsure about when, please keep an eye on our product roadmap! - In the meantime, maybe you already know but just in case you don’t: you can add an Author column on the moderation overview, so it’s already easier for you to quickly see who wrote a certain topic :)