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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
June 24, 2020
Release

🏷 Improvements to public tags now available

Related products:CC Moderation
  • June 24, 2020
  • 15 replies
  • 488 views

We’ve made some improvements to public tags, making them easier to manage and improving the UX for adding them to topics. We’ve already rolled out tools for managing public tags in Control and an improved tag interface for moderators in Control.

Coming up next week (Thursday 2 July 2020, in the morning (CEST), we’ll rollout the new public tag UX to your end users. We’ve done this release separately in order to:

  • Give you a chance to tidy up your tags before end users can choose from them on the frontend.
  • Let you inform your superusers or other members about the change ahead of time.

What’s already available for you to use right now:

:white_check_mark: Tidy up your tags in Control: see all tags, add new tags, edit tag titles, delete tags, search tags (lightning-fast), and bulk merge tags.

:white_check_mark: Better UX for moderators to add tags to existing topics, or when creating articles with a fast autocomplete/search.

:white_check_mark: API endpoints for managing tags, so you can create/edit/delete tags and keep them in sync with external systems.

What’s rolling out towards the end of next week (Thursday 2 July 2020, in the morning (CEST)):

:white_check_mark: Better UX for end-users to tag topics, with a fast autocomplete/search.

:white_check_mark: Improved quality and quantity of end-user tagging with autosuggested public tags based on topic title.

:white_check_mark: Keep control over tags by (optionally) preventing end users from adding new tags.

^ You can preview all of the above on the inSpired create new topic page.

Find more details about how the features work in our knowledge base article:

 

And check out best practices on managing tags from @Julian in this guide:

 

Let us know any feedback you’ve got in the replies!

    15 replies

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    A
    Annina
    Contributor ⭐️⭐️⭐️
    July 2, 2020

    We’ve made some improvements to public tags, making them easier to manage and improving the UX for adding them to topics. We’ve already rolled out tools for managing public tags in Control and an improved tag interface for moderators in Control.

    Coming up next week (Thursday 2 July 2020, in the morning (CEST), we’ll rollout the new public tag UX to your end users.

    @daniel.boon What time today this went live to end users? :slight_smile:

    Elisa OmaYhteisĂś https://yhteiso.elisa.fi
    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    July 6, 2020

    Just to confirm - these improvements rolled out to all customers as scheduled last Thursday.

    @daniel.boon What time today this went live to end users? :slight_smile:

    Sorry for the late reply @Annina - this was deployed between 10:25-11:25 CEST.

    inSided product alumnus
    LPortalupi
    LPortalupi
    Helper ⭐️
    July 10, 2020

    Thank you! I have a few concerns/questions:

    1. Spam post tags are included

    Tags from old spam (posts that have been marked as spam) are showing up. Could tags connected to spam posts be suppressed? 

    The two tags here are only attached to spam that has been removed from the community :( 

    2. Tags show multiple times

    The process of cleaning up tags is confused by the fact that sometimes (only sometimes) the exact same tag is showing up multiple times in control:

    Why is ‘technical problems’ appearing twice?

    3. Community members select irrelevant tags

    An unfortunate side effect in our community is that people are simply selecting tags that auto-populate when they start typing. Often these tags are totally unrelated to their topic. For example:

    Caveat: this isn’t my best example, because here the community member is asking a question.

    It would be helpful from a community health standpoint if we could make certain tags only available for community admins.

    For example, we use “Coursera community event” and “Q&A” to tag posts about events that we are offering and that we curate through a custom HTML sidebar link.

    I’ve seen multiple community members select this tag for their unrelated posts. Then, posts get curated as Coursera community events when they are very much not. 

    4. Fragments of text from actual posts are showing up as a tag when they’re not – and they’re showing up multiple times :open_mouth:

    Yikes! Each time I go in to manage/merge public tags, I see things like this and then leave again because I don’t have time to sort through the stuff that isn’t actually a tag.

     

      daniel.boon
      daniel.boonAuthor
      Helper ⭐️⭐️⭐️
      July 14, 2020

      Thanks for the detailed feedback @LPortalupi !

      These two seem like bugs - thanks for reporting them:

      • Tags show multiple times

      • Fragments of text from actual posts are showing up as a tag when they’re not – and they’re showing up multiple times 

      These other two requests make sense and I agree they would be good improvements. We’ll consider these when iterating on the feature:

      • Spam post tags are included

      • Community members select irrelevant tags

      Which one of these is more problematic for you @LPortalupi ?

      inSided product alumnus
      LPortalupi
      LPortalupi
      Helper ⭐️
      July 14, 2020

      Hi @daniel.boon, thanks for your reply! Community members selecting irrelevant tags is more problematic. I can easily delete the spam post tags and then they’re gone for good. But it takes much more time to manually remove inappropriate tags from community member posts.

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