Skip to main content
Frank
Frank
Product Guru
February 18, 2020
Announcement

Improving platform emails (notifications)

Related products:CC Notifications & Subscriptions
  • February 18, 2020
  • 15 replies
  • 564 views

We are working on ‘under the hood’ improvements on our notifications service. This service makes sure that platform emails such as account activation, new replies, new mentions and such are being delivered to your users. 

What are we improving

  • Email notifications for new replies (when a user subscribed to a topic)   

  • Speed of notification service, minimizing the possible delay of account activation emails

  • Send a single email when a user is mentioned in a topic that he is subscribed to

  • Rendering of quotes (“) in email subjects (e.g. You’ve received a private message)

  • Overview of available platform emails

  • Preview of platform emails in Control

  • Success notification when the user requests an additional activation email

  • Default content for emails that are sent out when a moderator approves an account (related to Registration Approvals)

No changes or actions are needed on your side, these improvements will be delivered to your platform over the coming days. While improving our notifications service some emails might temporarily behave differently than expected (as we’re working on a service that is running 24/7/365). If you are experiencing any unexpected/unwanted behaviour with the improvements listed above (or platform emails in general) please let us know by sending an email to support@insided.com.

    15 replies

    Show previous replies
    Yoeri
    Yoeri
    Gainsight Employee ⭐️⭐️⭐️
    September 17, 2020

    Hi Tim,

    You can preview a snippet of the actual content for the following emails:

    • @mention
    • New reply
    • New topic
    • Topic answered

    Add the variable {content} to your email template. This is how we styled it for inSpired community. 

    Text under preview is generated by the {content} variable

    Hope this helps

    Group Product Manager, Customer Communities
      Julian
      Julian
      Gainsight Employee ⭐️⭐️⭐️
      September 18, 2020

      Note that there is a max amount of words for the preview, to prevent extremely long posts breaking the design (and to make people curious). After that, the preview will be cut off.

      Also, this variable will only add the content, I recommend to add some beautiful borders, a title and the post url to get an experience like shown above.

      I follow my nose, it always knows
        timcavey
        timcavey
        Helper ⭐️⭐️
        September 22, 2020

        Done, thanks both!

         

        Two lesson’s here:

         

        1. ‘Phrases’ section is super easy to navigate and update email comms even with only basic HTML knowledge.
        2. It’s good to go through all email comms and consider updating them every year: they quickly go out of date! 
        learning, sharing and repeat
          Suvi Lehtovaara
          Suvi Lehtovaara
          Helper ⭐️⭐️
          October 20, 2020

          Note that there is a max amount of words for the preview, to prevent extremely long posts breaking the design (and to make people curious). After that, the preview will be cut off.

          Also, this variable will only add the content, I recommend to add some beautiful borders, a title and the post url to get an experience like shown above.

          @Julian is there a way to restrict the word amount of the preview even more?

          https://yhteiso.elisa.fi/
          Yoeri
          Yoeri
          Gainsight Employee ⭐️⭐️⭐️
          October 20, 2020

          Hi Suvi,

          It’s not possible to restrict the word amount in the preview

          Group Product Manager, Customer Communities
          Terms & ConditionsAccessibility statement