Introducing a New Release Cadence and Beta Feature Center in Gainsight CS
TL;DR
Starting September 19, 2026, Gainsight CS will release new features and enhancements on a six-week cadence.
That means one consistent schedule for product updates throughout the year, whether a release includes focused improvements, larger capabilities, or a mix of both. The six-week rhythm also builds on a cadence many customers already know from our On-Demand releases.
As part of the change, we’re also introducing the Beta Feature Center, which will give admins one place to discover eligible Open Beta features as they’re introduced going forward.
A Simpler Way to Keep Up With What’s New
Until now, Gainsight CS updates have come through different release motions, including standard and On-Demand releases. We’re bringing those together into one six-week cadence, which gives you a clearer schedule to follow and removes the extra step of submitting a support ticket to access eligible features.
Rather than reserving certain types of updates for different release moments, each release can include the features and enhancements that are ready. This gives teams a more consistent rhythm for planning, adoption, and communications without creating long gaps between releases.
For features that require admin action or configuration, the experience will remain similar to the standard release process customers are familiar with today. Admins will continue to have visibility into what’s changing and what, if anything, they need to do before a feature is available to users.
When each release goes live, you’ll get the full breakdown through Release Notes, in-app communications, and our release newsletter so you can quickly understand what’s new, what requires attention, and where to learn more.
With this more frequent release cadence, we’ll also no longer publish separate Early Access Release Notes. Instead, we’ll focus on sharing the most current information at the time of release, when features are ready for customers to use.
A New Home for Open Beta Features
As the release cadence becomes more consistent, we’re also updating how admins discover Beta features in Gainsight CS.
The Beta Feature Center will give admins one place to discover and manage eligible Open Beta features. Open Betas will align with the six-week release cadence, and their Beta toggles will be removed once the feature becomes generally available.
What’s Next?
The first release under the new cadence is September 19, 2026, followed by the next release on October 31, 2026. From there, you can expect a new Gainsight CS release every six weeks.
With each release, we’ll share details on what’s included and call out any setup, configuration, or preparation admins should be aware of. The goal is a release process that’s easier to follow throughout the year, with one consistent rhythm for what’s new and what comes next.