Introducing the Gainsight Known Issues Tracker (KIT)
Your feedback has been invaluable in driving improvements to both our products and your overall experience, and as a result, we’re happy to introduce the Gainsight Known Issues Tracker (KIT).
What is KIT?
KIT is a centralized, public repository where you can view all Known Issues and bugs across Gainsight products. It's available 24/7, so you can easily check the status of an issue you're facing.
- Centralized Information: Find all known issues in a single location accessible through the following channels:
- Gainsight Support Page: Click the "Support" dropdown in the upper-right corner.
- Gainsight Status Page: Refer to the link at the top of the page.
- Community Homepage: Refer to the link on the right-hand sidebar.
- Direct Link: Bookmark the page for quick access.
- Active Resolution: Every issue in the KIT is being actively addressed by our Engineering team.
- Transparency: KIT will be regularly updated with the latest information.
How to Use KIT
- Check for Known Issues: If you encounter a bug or issue, first begin by checking the KIT to see if it’s already listed - saving you the time of creating a Support ticket and providing immediate insights into known issues.
- Monitor Progress: If the issue is listed, simply monitor its progress on the KIT— no need to raise a support ticket for further updates.
- Need Further Assistance? If you don’t see your issue listed in the KIT, please do not hesitate to raise a support ticket and our team will happily assist you.
What’s Coming Next?
- ETAs: While we don’t currently provide ETAs for resolutions, we plan to revisit this in the future.
- Notifications: We’re working on a feature that will allow you to “watch” specific issues and receive alerts when they are resolved.
We hope the Known Issues Tracker (KIT) makes it easier for you to stay informed about the issues that matter to you.
Thank you for your continued support!
