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Introducing the Gainsight Known Issues Tracker (KIT)


Your feedback has been invaluable in driving improvements to both our products and your overall experience, and as a result, we’re happy to introduce the Gainsight Known Issues Tracker (KIT).

What is KIT?

KIT is a centralized, public repository where you can view all Known Issues and bugs across Gainsight products. It's available 24/7, so you can easily check the status of an issue you're facing.

  • Centralized Information: Find all known issues in a single location accessible through the following channels: 
  • Active Resolution: Every issue in the KIT is being actively addressed by our Engineering team.
  • Transparency: KIT will be regularly updated with the latest information.

How to Use KIT

  • Check for Known Issues: If you encounter a bug or issue, first begin by checking the KIT to see if it’s already listed - saving you the time of creating a Support ticket and providing immediate insights into known issues.
  • Monitor Progress: If the issue is listed, simply monitor its progress on the KIT— no need to raise a support ticket for further updates.
  • Need Further Assistance? If you don’t see your issue listed in the KIT, please do not hesitate to raise a support ticket and our team will happily assist you. 

What’s Coming Next?

  • ETAs: While we don’t currently provide ETAs for resolutions, we plan to revisit this in the future. 
  • Notifications: We’re working on a feature that will allow you to “watch” specific issues and receive alerts when they are resolved.

We hope the Known Issues Tracker (KIT) makes it easier for you to stay informed about the issues that matter to you. 

Thank you for your continued support!

This is amazing!!! So excited to have this

Looking forward to seeing how this transparency impacts the community - we’ve been asking for this for years so it’s great to see!

 

This is great! Thank you for pulling this together, it will be very helpful 

 

You beat me to it 🥲. 

This is going to be a great resource to check out and have more visibility to know you’re not going crazy when something is just not quite right. 

Thanks, this is great feature. Let´s see how it works in action - what there is on the list and what isnt 😀

But still, I promise to report bugs and other findings here as well - then every one else knows what´s happening.

This is great! Is there a reason we only see CS right now? I would love the other products to not have known issues but that feels like a fever dream :)

​@MeghanM ​@echen ​@taylorfriss 

​@aaronhatton We are starting with CS first, but the other Products will follow suit soon.

This is amazing to see!

This will be a huge help!

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