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Manon
Helper ⭐️
November 20, 2023
News

Introducing the New Topic Moderation Page

Related products:CC Moderation
  • November 20, 2023
  • 19 replies
  • 442 views

The tools we use are crucial to maintaining a healthy, engaging, and safe environment. That's why we're excited to announce a significant update to the Topic Moderation Page (TMP) - a major milestone in our suite of moderation tools.

 

A Technical Leap Forward 🤓

It all started with a vision to enhance the TMP by reducing defects, using new technologies and ensuring feature parity across different content types. This change was driven by our commitment to innovation and delivering the best possible experience for our moderators and community managers.

  1. Preserving Core Functionalities. Understanding the importance of continuity, we ensured that all essential functionalities of the existing TMP are retained in the new version. However, to align with our goals of efficiency and modernisation, certain features like the IP popup, Profile popup, and tracking of personal unread replies with a scroll to new reply function were not carried forward. This decision was made considering the high implementation cost and our focus on more impactful features. 

  2. Short-Term Benefits: Enhanced Experience. Immediately, we should notice fewer bugs and small yet significant UI improvements. We are also adding functionalities like attachments in Product Updates and ideas on control and destination, enhancing the moderation process's versatility and effectiveness.

  3. Long-Term Benefits: A Foundation for Future Growth. Looking ahead, the refactored TMP sets the stage for rapid and seamless integration of new features. It opens up possibilities for moderating additional content types such as educational materials or event-related discussions. Moreover, the redesigned UX/UI will not only make moderation more intuitive but also more enjoyable.

 

Celebrating Progress and Team Effort 🚀

The team's dedication and collaborative spirit have been the driving forces behind this successful refactoring. The new TMP is the team’s commitment to our community managers and moderators, to provide the best tools to foster vibrant and safe online communities.

This update is a significant step forward in that journey, and we're excited about the future possibilities it unlocks! 

Thank you all for your ongoing support and feedback, which have been and is invaluable in this process 🙌

19 replies

Manon
ManonAuthor
Helper ⭐️
December 5, 2023

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

revote
VIP ⭐️⭐️⭐️⭐️⭐️
December 5, 2023

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

Super, thanks a lot 👌

revote
VIP ⭐️⭐️⭐️⭐️⭐️
December 21, 2023

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

Any news about this, is it too early to ask?

Jasper
Contributor ⭐️⭐️⭐️⭐️⭐️
January 11, 2024

Hi @Manon, in the previous TMP there was a useful function when mentioning people. When you start a message with @, the users who have been active in the topic show up as option. With the new TMP this doesn't happen anymore in Control, Destination is still doing this, but we're the majotity of our replies in Control. Is this an option that will return, or is it currently a bug?

Hi @Manon, I'm also curious if there is an update on this front 

Jasper
Contributor ⭐️⭐️⭐️⭐️⭐️
January 11, 2024

We noticed something else in the new TMP; sometimes the Like button doesn't work, or it has a delay. Refreshing the page once restores the functionality. Other times it does work without the need for refreshing. Marking as answer occasionally does the same thing.

Is this also a bug?

TomW
Helper ⭐️⭐️
March 6, 2024

Is it possible our community has not received this update yet? Our overview is still the same.

Suvi Lehtovaara
Helper ⭐️⭐️
March 7, 2024

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

Any updates on the IP pop up @Manon ? 😊

https://yhteiso.elisa.fi/
Sudhanshu
Gainsight Product Manager
March 14, 2024

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

Any updates on the IP pop up @Manon ? 😊

Hi @Suvi Lehtovaara! Curious to know what the use case is to know the user’s IP?

Suvi Lehtovaara
Helper ⭐️⭐️
March 15, 2024

Hi @Jasper and @revote - thanks both for your feedback, always super valuable. The team took your feedback and will make what is possible to make the user’s IP available, maybe in a different form than the IP popup. We’ll keep you posted!

Any updates on the IP pop up @Manon ? 😊

Hi @Suvi Lehtovaara! Curious to know what the use case is to know the user’s IP?

Hi @Sudhanshu !

Our usecase is pretty much the same as @Jasper and @revote have, we’ve also used this tool to help us understand whether a banned user is trying to make a comeback 🙈

https://yhteiso.elisa.fi/