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Yoeri
Gainsight Employee ⭐️⭐️⭐️
August 24, 2018
preview

Live-search: now previewing on inSpired!

  • August 24, 2018
  • 19 replies
  • 563 views
Live-search: now previewing on inSpired!

We have some exciting news to share!

We just added a beta version of the live-search functionality to the inSpired community. We're previewing and testing this feature here on inSpired before we're making it available on the latest community templates.

Please give the new search a try and tell us what you think:

  • Did you find what you were looking for more easily?
  • Do the search-results (in the dropdown) meet your expectations?
  • Which information do you expect to see when searching?
  • Do you think searching on your mobile/tablet is accessible enough?
  • Are some items appearing too often, not enough, too far down in the results, or not at all?

How does the search algorithm work?


Search algorithms are very complex and a are affected by a lot of rules and attributes. When searching for something these are the attributes that we index (ordered by importance):

  • Title
  • First post
  • Answer
  • Reply
  • Tags
  • Category
  • Parent Category

Then a ranking formula is applied to configure how hits are sorted. This formula compares each criteria one after another. Amongst these criteria are: number of words from the query that match, typos, the position of the matching words, is the topic type an article (y/n) was the topic solved (y/n), when was the topic last updated, the number of likes, views and replies on a topic.

 

When will live-search be available in my community?


When live-search and the search results are returning the expected results. When is that? That's hard to tell. We're still tweaking the searchable attributes, ranking formula (getting you the best results), UI and UX, so If you have any questions, ideas or other feedback about this feature (positive or negative) let us know.

We will keep you posted here on inSpired on improvements and new milestones.

19 replies

Justin Roussel
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 24, 2018
Pretty sure @Esther Groth , @Ditte, @OVOdarran , @Riina and @tomasmouton want to try it 🤓
tomasmouton
Contributor ⭐️⭐️⭐️⭐️
August 24, 2018
Hello @Yoeri and @Justin Roussel !

Great news!!! 😎🤓

Is this available for non branded templates? 😅
Regards, Tomás Mouton
OVOdarran
Helper ⭐️
August 24, 2018
@Justin Roussel This is awesome! Been waiting for this a loooooooooooong time!

Really confident this will help reduce duplication of questions and topics and make it much easier for customers to search the forum!!
Community Manager // OVO Energy / Boost Power
Ditte
Helper ⭐️⭐️
August 24, 2018
😍😘🤗😍
Wonderful!
Currently rocking the Sonos Communities
Yoeri
YoeriAuthor
Gainsight Employee ⭐️⭐️⭐️
August 24, 2018
Thanks for the first positive responses. Please let us know if you find something odd :)

@tomasmouton Live-search is designed and built for the branded templates and won't be added to non-branded templates
Group Product Manager, Customer Communities
Hiewwaiy
Contributor ⭐️⭐️⭐️⭐️
August 27, 2018
Great!!! 😀
Gr Hiewwaiy
Kenneth Refsgaard
Contributor ⭐️⭐️⭐️
August 27, 2018
This is awesome! Quick question - I'm assuming it will prioritise topics that have a marked answer? But will also include topics that don't? If so, I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.
www.sonos.com/community
Justin Roussel
Gainsight Employee ⭐️
Gainsight Employee ⭐️
August 27, 2018
I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.

@Kenneth Refsgaard I agree, I gave the same feedback 😉
A green color coding / icon ✔️or something similar to differentiate marked as answer in the live search would be really nice.
Niels Kamper
Helper ⭐️
August 27, 2018

I think it would be cool to show which ones have a marked answer with the same icon that is used on the rest of the platform.@Kenneth Refsgaard I agree, I gave the same feedback 😉

A green color coding / icon ✔️or something similar to differentiate marked as answer in the live search would be really nice.


Agree, great idea!
Koen Sterken
Helper ⭐️⭐️
August 27, 2018
Hi! I think the functionality works great 🙂 I have one 'issue' with it: I was searching for a topic regarding Embeddable widgets. I tought I would find my answers in the Embeddable widgets Technical FAQ topic, but I was wrong.

Now I have to re-search for embeddable widgets. I don't know what should happen and I also do not have better solutions :)

Just wanted to give this feedback. Great functionality tough, if you happen to click on the right topic 🙂