Customer communities are more important than ever, but keeping up with every conversation can be tough, and knowing when to jump in with that crucial human touch can be even harder. Let AI sort through the mess so you can quickly get up to speed, prioritize tasks, and take action where it matters most— without missing a beat.

Our new AI-powered tools—AI Recap, AI Summary, and Write with AI—are purpose-built for community managers and we’re excited to announce that they are officially here and ready to transform your daily routines. 

Here’s a quick look at how you can use each of these features:

AI Recap

Start your day with a quick summary of the latest activity in your community. AI Recap gives you a themed digest of recent unread conversations, highlighting what’s new and where your immediate attention is needed. Say goodbye to sifting through endless notifications—AI Recap lets you start each day focused and ready.

AI Summary

Dive deeper with AI Summary to capture the essence of any topic or thread. Hover over a topic in the Content Overview widget and click “Summarize” to view a concise, actionable overview with suggested next steps. This tool makes it easy to assess discussions quickly and prioritize actions across your community.

Write with AI

Create community content faster than ever! With Write with AI, you can instantly draft community conversations, articles, product updates, and even email campaigns using prompts tailored to your needs. Fine-tune the tone, goal, and length, then edit as needed. From onboarding emails to Knowledge Base articles, let AI handle the heavy lifting while you polish the final product.

With so much AI innovation happening everywhere, it can be overwhelming to understand how to incorporate AI into your workflows effectively. That’s exactly why we wanted to build AI tools that seamlessly fit into your day-to-day. 

We can’t wait to see how you use these new features. Got feedback or creative ways you’re using AI in your community? Let us know below!