When Gainsight unveiled Atlas at Pulse 2025, the vision was simple: to retain and grow, you need to treat every customer like your best customer—at scale. A scale that’s only possible with agents. 

• Staircase AI, our Insights Agent, scans every customer communication for hidden risk and expansion signals.
• Gainsight’s AI Agent for Slack delivers on-demand customer outcomes, top risks, and even CS best practices right where you work.
• Soon, Renewal AI Agent will help execute renewal workflows in the long-tail.

And now, Gainsight’s Moderation AI Agent joins the team.

The bottom line: Your community should feel safe and on-brand…without burning out your team. Now, Gainsight’s Moderation AI Agent takes on that work, polishing every conversation and ensuring your community is a place people want to return to.

What it does

• Automates moderation: Instantly approves, flags, or removes posts based on your Community Code of Conduct, with built-in spam, abuse, and PII (personally identifiable information) detection.
• Keeps you in control: Moderation decisions come with Moderator Tags, giving your team clear, simple labels to audit, filter, and override. Content is always classified as either Approved, Pending, or Trash.
• Adds human-in-the-loop oversight: Borderline content is held from being public, tagged, and placed in a Pending queue, ensuring moderators stay in control where judgment matters most.
• Adapts to your community: The Moderation Agent uses your own Community Code of Conduct as guardrails, so moderation reflects your standards, not a generic model.

Moderation AI Agent isn’t just a filter. It’s an always-on AI teammate that enforces your rules, adapts to your community, and saves hours of manual cleanup—while giving your team the final say when it matters most.

❇️ Are you ready to meet Gainsight’s Moderation Agent? Check out the Release Notes to see how to get started.