Helper ⭐️⭐️⭐️

Update

Moderator primary role permissions have been reduced

What has changed?

We've removed the following permissions from the moderator primary role.

Here's a visual showing how permissions have changed for moderators in Control - everything in green is still available for moderators; everything in red has been removed for moderators.

Click each spoiler below to see the details of the permissions that moderators have lost access to:

Analytics

Content dashboard
Members dashboard
Success dashboard
Post fields analysis
Export

Forum settings

Homepage
Forum structure
Email alert
Ideation
Moderation Labels
Content Helpfulness

General settings

User management
User profile fields
Custom User Roles
Ranks
Badges
Phrases
Platform visibility
Post field overview
File Uploads
Spam prevention
Integrations

System configuration

SSI configuration
Third-party Scripts

Appearance

Basic
Colors
Buttons
Fonts
Header
Navigation
Widgets

Embeddable widgets settings

Installation
Customization
Setup
Content configuration

Read on to see how you can adapt to this change if you want your moderators to maintain their access to these permissions.

Why did this change?

The Moderator primary role was not clearly distinguishable from the Community Manager/Administrator role.
By stripping away these default permissions from the Moderator primary role, the role has become much more flexible.
It means you can choose to add moderators with access to the bare minimum features needed for moderation.
However, if you want your moderators to have more access, you can simply grant them the extra permissions in a custom user role.

I'd rather keep my moderator's permissions the way they are right now. How can I achieve this?

This is really easy to do - just follow the steps below.

Create a custom user role as follows

Find the moderators you want to grant permissions to via Control > General Settings > User Overview and switch on the custom user role you created for them.

Voila! Please note that the following options still won't be available, even with the custom user role described above. Let us know if you think this'll be a problem for you in the replies.Forum settings

Content Helpfulness

General settings

File Uploads
Spam prevention
Integrations

System configuration

Third-party Scripts

Embeddable widgets settings

Installation
Customization
Content configuration

Any other questions/feedback? Let us know in the replies! 😁

Users & Roles

Show previous replies

freydrew

Contributor ⭐️⭐️⭐️⭐️

Would really love for some of these permissions to be updated. Our mods have a bit too much access at the moment that is making me feel a bit unsettled.

Drew -- Senior Communications Manager

daniel.boonAuthor

Helper ⭐️⭐️⭐️

Hey Drew,

We encountered a few issues with removing the additional permissions, so we're going to resolve those first before continuing.

Just to check - anything in particular that you definitely don't want mods to have?

inSided product alumnus

freydrew

Contributor ⭐️⭐️⭐️⭐️

Thanks Daniel. Pretty much everything that you've highlighted in the screenshot in red, I would rather not give our Mods access to.

Drew -- Senior Communications Manager

Suvi Lehtovaara

Helper ⭐️⭐️

@daniel.boon So what's the situation with these permissions?

Our Mods already had these permission removed, has the change been reverted?

https://yhteiso.elisa.fi/

daniel.boonAuthor

Helper ⭐️⭐️⭐️

@Suvi Lehtovaara

Here's the current situation:

We've removed the relevant permissions from these categories:

General settings
System configuration
Appearance

We still plan to remove permissions in the following categories from the moderator role:

Embeddable widgets
Forum settings
Analytics

Hope that helps 🙂

inSided product alumnus

daniel.boonAuthor

Helper ⭐️⭐️⭐️

Update: we've now removed the embeddable widgets, forum settings, and analytics permissions for moderators, as planned. We also resolved the issues we ran into by removing the earlier permissions.

So now when you're a moderator, you only have access to the following by default:

Everything under 'Forum' (i.e. content moderation) + new topic creation.
Private messages.
User overview (under 'General Settings').

inSided product alumnus

tiffany.oda

Contributor ⭐️⭐️⭐️⭐️⭐️

Hey inSided Team, is there a way we can get an updated version of this article? Looks like the latest screenshots are with the old Control UI, I’m trying to get a clear picture of what perms in Control our Moderators and Community Managers have. Our team and various stakeholders who need access to Control is growing rapidly and I’m finding myself a bit confused while provisioning them to make sure they have the right level of access and permissions.

Tiff

Eva

Helper ⭐️

Hi @daniel.boon,

I’m asking for the same thing as @tiffany.oda :
Can you update this article? 🙂 The screenshot looks quite old.

And what about this idea:
Provide a glossary of main/relevant terms used in Insided/Digital Hub (UI) here in the Community
[including in this case e.g. the exact/sharp differences between moderator, admin, community manager roles] so users don’t need to search the Community (=many, many articles, infos etc.) to “combine” their solution from several answers (I landed here via a link in another article).
Thanks!