Is this accompanied by analytics on who subscribed/unsubscribed?

Thanks for your question @CommunityKaila! We still don’t expose analytics for system emails at the moment. However, we made sure that we’re storing this data from day one, so that when we make email analytics available in the future, there’ll be an immediate dataset to work from.

This is actually a pretty neat little idea. @timcavey I think you’ve got some homework tonight my friend!

@daniel.boon Is there rough timeline on analytics? If we have the data, can we request a raw version of it?

I realize that a dashboard would take time to develop but I would like to use the analytics to create an engagement for our customers who are not yet subscribed to receive Product Updates. At the moment I am unable to do so because it seems silly to send an email blast around subscribing to a particular forum when they may have done so already. 

HI @daniel.boon nice feature this. 

Can you provide more clarity on where we should be adding the new HTML?

Should it replace any of the copy relating to unsubscribing? 

It depends a little bit on how you’ve got your templates set up @timcavey - if you already have instructions on unsubscribing, then definitely I’d replace the copy and add this new variable.

My generic recommendation is:

• Add a line at the end of the email to help the user unsubscribe from the type of notification they’re receiving, e.g. ‘Unsubscribe if you don’t want to receive any @mention notifications from the community.’ This should use the new {unsubscribe_url} variable.
• Also include another line after that one. ‘Manage your email notification preferences.’, linking to the <your-community.com>/settings/general URL.
• For the new reply emails in particular, I’d also recommend including a line along the lines of ‘Don’t want notifications about this topic anymore? Remove it from your list of subscriptions’.

Hope that helps :)

Hi, that’s a good new feature and it makes it easier for users to unsubscribe from emails. I have one question: It is now possible to unsubscribe from the “Is your problem solved” email. But this option doesn’t appear on the “settings/general” page where users can control their notification in one go. Will this option be added on this page?

And a follow-up question: Can you give me the “module” and “key” values to alter the phrase for the success page for unsubscribing from “Is your problem solved”?

(I could trigger all the other notifications pages, but this notification is sent automatically after X days, unlike the others which can be triggered manually.)

 It is now possible to unsubscribe from the “Is your problem solved” email. But this option doesn’t appear on the “settings/general” page where users can control their notification in one go. Will this option be added on this page?

Good question @bjoern_schulze. End users opt out of this email notification using the existing profile setting: “Receive email notifications from your topic subscriptions”. If a user unsubscribes from the individual question itself, then the email will also not be sent (copied from our help doc, for reference). We don’t have any short-term plans to change this.

oEdited: just saw the other question]

And a follow-up question: Can you give me the “module” and “key” values to alter the phrase for the success page for unsubscribing from “Is your problem solved”?

I’ve asked the team if we can retrieve those values for you :)

@CommunityKaila 

I realize that a dashboard would take time to develop but I would like to use the analytics to create an engagement for our customers who are not yet subscribed to receive Product Updates. At the moment I am unable to do so because it seems silly to send an email blast around subscribing to a particular forum when they may have done so already. 

I checked with the team/support and although we store the data, it’s unfortunately not in a format that would be easy to retrieve in a usable format on a recurring basis. Your use case is however clear, and I agree that there’s a product gap here when it comes to increasing engagement with product updates.

For anyone else who is interested in the same data, here’s @CommunityKaila’s idea which you can vote on:

https://community.insided.com/ideas/subscription-data-3646

Thanks for that specific advice, @daniel.boon - that’s nice and clear. 

I’ve been able to update the following email comms:

@mention; New reply; Private message; Topic answered; Is your problem solved)

I wasn’t able to find the ‘new topic’ email notification. I assume this is sent to anyone who’s subscribed to a category with new activity. 

Any tips on how to find this?

Hi @timcavey 

Yes that’s right, you can find ‘New topic’ templates in your system emails below:

Are you able to see this from your control on your side?

I’ve added the {unsubscribe_url} variable for you now. 

Thanks @olimarrio - it turns our I was editing these in the legacy ‘phrases’ section. 

Thanks for the help!

Legacy, Tim?!?!

Time to modernise I think! So far, this feature is definitely working brilliantly, but the only snag is that it seems to be impossible for the user to re-enable mention emails if they disable them. Is this just a missing setting or did someone forget to build one? 

@Blastoise186 on the profile/settings page it should be possible to adjust the @mention email notification setting :)

Ah yes. It’s enabled here for me, but somehow disabled on OVO for weird reasons.

Can I borrow your inSider Super Powers for a sec and see if you’re able to force that setting to have visible paint by any chance? I don’t think Tim will mind too much.

I have noticed the exact same issue, @Blastoise186 - we don’t have this ‘receive email notifications from mentions’ option in our ‘Settings’ profile….. 

I’ve actually had a look through the page source over there as well. I can’t even find any traces of that setting existing in the code either. Or at least not that I can find with Chrome DevTools...

Sorry about this @daniel.boon but I think either me or Tim has managed to break something!

Odd one → I’ve created a support ticket on your behalf to resolve this @Blastoise186 @timcavey.

@Julian has created a more detailed guide on how to add this to notification emails - be sure to check it out if you’re unsure of how to go about doing this / feel that you’re not technical enough!

@bjoern_schulze I added a section with all of the phrase keys to Julian’s article - hope it helps!

If a user does not mean to unsubscribe or wants to re-subscribe. Do we have the ability to re-subscribe them?

Hi @Hannah Bailey ,

Yup, that’s possible. But for reasons that I hope you’ll understand, the user in question would have to re-subscribe on their own - there’s no remote control option to do this on their behalf.

If they accidentally unsubscribed just from a particular topic, simply head over there and subscribe again. If it’s from all emails of that type, they’ll need to head into their settings. In the case of inSpired, the direct link is https://community.insided.com/settings/general . You can replace the domain with the one for your community and it should work fine.

From there, simply turn the notifications back on and click save. Changes should be processed within a few seconds.

@Kenneth R, @revathimenon, and team.

New product update

A new product update is published

Unsubscribe url is not supported → some additional work needs to be done to support the url in product update notification emails.  {unsubscribe_url} is now supported (updated Mon 19 Jul 2021)

I’m not seeing the unsubscribe variable when I edit this in System Emails like I do with the others. 

Just these: