Skip to main content
Julian
Gainsight Employee ⭐️⭐️⭐️
November 29, 2018
Preview

Quicklinks are now previewing on inSpired!

  • November 29, 2018
  • 19 replies
  • 1140 views
Quicklinks are now previewing on inSpired!
Surprise! 🎉

Our new favorite feature, Quicklinks, is now previewing on the inSpired community! This feature is our first, bigger step towards our vision of a true self-service platform which will enable you to give your customers an experience that reaches beyond your community.

What are Quicklinks?


Quicklinks are there to guide your users to... virtually wherever you want them to be! Just a few examples:
  • That one article that you want everybody to see when they visit
  • A category which you want to highlight to everyone
  • Most viewed / searched topics, articles, FAQs
  • A PDF file (e.g. a manual)
  • Any website / url outside of the community
Basically everything that has an url!

You can decide yourself how many of these links should be presented and how they are being presented. Fully self-service. A quicklink is set up in three steps:
  1. Add your own title & description
  2. Add your url
  3. choose between image/icon/nothing to be displayed at the top
Unhappy with the order? Simply drag & drop the tiles to give it a new twist, it's that simple.

Quicklinks on the Homepage
In this example you can see a mix of different use cases for quicklinks (all are using icons btw). Two more tiles can be expanded here, should the user wish to:


If you should choose 4 quicklinks instead of six, the layout changes accordingly.

Setup in Control
Below a sneak-peak at the settings in your Control environment (final experience may vary). Next to the order of tiles, you can enable/disable the general visibility and the border options. They will be located in the new "Homepage"-settings page in your Control environment. From here you will also select and edit individual quicklinks:


FAQs


Do we have to pay to turn this feature on?
Of course not! It is standard for all branded template communities.

What happens to featured topics?
They will stay as it is. Not exactly however, we want to improve the way you use them. Stay tuned for updates on that.

When will it be released / available?
We are still brushing it off to give you the best experience. We don't want to put a deadline on this, as we want to ensure quality. But expect it very soon!

Will it be turned on automatically once you release it?
No. You have all the time you need to set it up in your Control environment, you can activate it whenever you feel ready.

Feedback


We are not just testing here, we also need your feedback. :)
  • What do you like?
  • What would you like to see different?
  • What are you missing?
We are very curious how you experience this feature. So take your chance and help shaping it!

19 replies

AmyMareli
Contributor ⭐️⭐️
December 13, 2018
Love it - and looking forward to using this feature.

Might be useful to once deployed to have folks talk a snapshot and share what they have done on their community - could inspire others with ideas.


Snapshot of Huawei Community:

Community Consultant - currently @ uk.community.huawei.com
Yoeri
Gainsight Employee ⭐️⭐️⭐️
December 13, 2018
I have an improvement request:

Great feedback, thanks for sharing. We're going to improve the points that you mentioned 🙂
Group Product Manager, Customer Communities
Yoeri
Gainsight Employee ⭐️⭐️⭐️
December 14, 2018
We've added anchor tags to the quick link cards and now show a preview of the link in the bottom left corner on hover 🙂
Group Product Manager, Customer Communities
Yoeri
Gainsight Employee ⭐️⭐️⭐️
December 14, 2018
We deployed this feature to your communities today, read more on it here: https://community.insided.com/news-platform-updates-16/quick-links-are-here-1168

Want to get started right away, check the How to: https://community.insided.com/how-to-s-37/how-to-set-up-quick-links-on-your-homepage-1170
Group Product Manager, Customer Communities
Celine_CB
Contributor ⭐️⭐️⭐️
August 30, 2019
I also like the idea for using quicklinks in subforums! I know that the team is thinking about something like this as well, but I think this is not on our roadmap for the upcoming months.


Hi @Julian,
We'd also love to use quicklinks on our subforums. We were wondering if there is any news on the idea or perhaps other possibilities that are available now (that weren't at the time of this post).

Best,
Celine
OVOdarran
Helper ⭐️
August 30, 2019
We are working on adding these, just defining the top priorities that we want customers to get quick access to.

Keep sharing screenshots of your communities, as this helps everyone with ideas!!

Darran
Community Manager // OVO Energy / Boost Power
Suvi Lehtovaara
Helper ⭐️⭐️
September 4, 2019
@OVOdarran here's ours 🙂

As I assume that your Finnish might be a bit rusty, here's explanations ;)

From the top left:

Tervetuloa OmaYhteisöön! - "Welcome to our community!" This is a permanent quick link, welcoming new users and directing them to an introductory topic here

Matkaviestintäverkon kuuluvuus - "Mobile network coverage" This is an article by our team, assisting customers with network stuff (we are a telco 😉 )

Uusi täällä? - New here? - quite self-explanatory I guess 😉 This is a permanent quick link, 5 tips on how to use our community, here.

Elisa Viihde älytelevisiossa - Elisa Viihde on your smart tv. This is promoting an on-going beta test in our community 🙂 This is linked to the beta test category

Auta muita! - Help others! This is a permanent one, linking to unanswered questions.

Vinkki vitonen - Tip! This is an article by our moderator, giving out tips on how to read our invoices etc.

If there are several things we want to highlight, we might remove one of the permanent quick links and replace with a temporary one 🙂

We've also changed the temporary ones quite frequently :)



I'm also curious to see others, please share your screen caps 🙂
https://yhteiso.elisa.fi/
OVOdarran
Helper ⭐️
September 4, 2019
Super helpful, thanks @Suvi Lehtovaara !!

And yes, my finnish, is very rusty......so thanks for the translation!! 😂
Community Manager // OVO Energy / Boost Power
Julian
JulianAuthor
Gainsight Employee ⭐️⭐️⭐️
September 4, 2019
Thanks a lot for sharing this, Suvi! I really like the mix of support & activating content!

We'd also love to use quicklinks on our subforums. We were wondering if there is any news on the idea or perhaps other possibilities that are available now (that weren't at the time of this post).
Hi @Celine_CB,

unfortunately I do not have a real update on this... 😞 I know my colleagues liked the idea but there is no commitment yet as to if & when this would be realized.

However, there has been an idea submitted regarding this (link), I would recommend you to upvote it and maybe leave a comment about what you want to achieve with this. We will review all open ideas soon, so there will be another update from the product team in this idea.

There has been one improvement in the meantime which you might not be aware of: Category recommendations. With category recommendations you can feature content from other categories of your community inside a category homepage:



Of course the limitation here is that you cannot add links to other websites, it has to be content from the community:

I follow my nose, it always knows