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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
September 16, 2020

Reminder: old dashboards will be removed on Wed 23 September 2020

Related products:CC Analytics & Reporting
  • September 16, 2020
  • 12 replies
  • 300 views
Reminder: old dashboards will be removed on Wed 23 September 2020

Update: 23 September 18:19 CEST.

We’ve successfully rolled out the changes, removing the old dashboards, and moving the new dashboards out of beta. Please reach out and let us know if you have any additional feedback!

We will remove the old dashboards from Control next Wednesday 23 September 2020, as previously announced. At the same time, the new dashboards will officially leave the beta testing phase and become the go-to dashboards for reporting in Control.

In case you want more information, check out this article explaining in more detail the changes to watch out for between the old and new dashboards.

In addition, thanks to all of you who gave feedback so far on the public beta of the new dashboards - whether in the community, directly to the product team, or to our support team / your CSM 🤩.

Please let us know if you have any questions or further feedback in the replies!

12 replies

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bjoern_schulze
bjoern_schulze
Helper ⭐️⭐️⭐️
October 7, 2020

Re: unique contributors by category - would adding a ‘published in’ filter to the User dashboard be sufficient for this? Or are you after a more bird’s-eye view of all categories?

The most important KPI for me would be the global number for all categories but I’d also would like to break it down to a parent category or category level. Our community consists of some parent categories more aimed at providing service, while other parent categories revolve around (product) feedback and others are more about providing information (and engaging the users with the company). So it would be good to know the unique contributors to service related content, feedback related content and information/engagement related content. This way we would have the needed information to - for example - adjust the community management processes to increase the “aliveness” of the feedback related content.

LPortalupi
LPortalupi
Helper ⭐️
October 8, 2020

Re: unique contributors by category - would adding a ‘published in’ filter to the User dashboard be sufficient for this? Or are you after a more bird’s-eye view of all categories?

The most important KPI for me would be the global number for all categories but I’d also would like to break it down to a parent category or category level. Our community consists of some parent categories more aimed at providing service, while other parent categories revolve around (product) feedback and others are more about providing information (and engaging the users with the company). So it would be good to know the unique contributors to service related content, feedback related content and information/engagement related content. This way we would have the needed information to - for example - adjust the community management processes to increase the “aliveness” of the feedback related content.

I would love a “published in” filter – we just want to see unique contributors in each category or group.

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