👋 Say goodbye to repetitive tasks, with moderation automation

Over the past few months, we’ve released a set of moderation automation features which aim to help you achieve two things:

• Reduce the time spent by your moderation team on repetitive moderation tasks.
• Protect your company’s brand and the viability of the community as a content channel, even when there aren’t any moderators around.

With our moderation automation features, you can:

 Make sure content in your recently active streams stays fresh (by auto-closing inactive topics).

 Increase the % of questions with a best answer (via automated emails asking users to mark a best answer).

 Protect users from exposing personally identifiable information in their usernames (via username restrictions).

 Automatically enforce community terms & conditions (e.g. block profanity via the new keyword blocker).

Most of these features were prompted by ideas submitted on inSpired, so thank you for submitting these ideas (@Ditte @stanislav.fedoseev @mafe.pelaez @Jurgen) and also thanks to all of you who voted for them!

Be sure to check out the following knowledge base articles to set up moderation automation on your community:

We hope this set of features enables you to spend your time more effectively on the community, and to focus on the more complex/rewarding aspects of community management, such as managing the relationships with your community members.

As always, we’d love to hear your feedback in the replies! 👇