Search for Salesforce Support content through your community

If you are using Salesforce as your Knowledge base you will be happy about this release. As of today it is possible to index and show Salesforce Knowledge base articles in the inSided search with our newest federated search integration.

Using our federated search integration with Salesforce, your community members will be able to simultaneously search through your community content AND your Salesforce knowledge base. This integration will save your users valuable time and increase your self-service resolution rate.

With this integration you can

 Show Salesforce articles in your community live-search dropdown and search result pages
 Directly navigate to a Salesforce article from the community
 Filter the search result pages between community results and Salesforce articles 

You can enable the integration yourself in Control → Settings → Integrations. We created this guide to help you setup the integration and how to activate federated search: Salesforce Federated Search - a brief tutorial