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Release

Skilljar by Gainsight: New AI Enhancements Now Available + AI Tutor Beta

Related products:Skilljar by Gainsight
  • March 10, 2026
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Rebecca Potter
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We’re following up on Release Week features with two enhancements designed to surface insights instantly and allow you to make more informed decisions. Plus, we’ve extended the AI Tutor beta to all customers, find the steps below to learn how to enable this in your Academy.

 


 

⭐ Course Ratings: AI Feedback Summaries

 

In January, we launched Course Ratings, giving learners the ability to provide both qualitative and quantitative feedback on your course content. Now, we’ve added AI Feedback Summaries.

AI Feedback Summaries instantly analyze learner feedback and surface:

  • Key themes across responses right within Course Ratings analytics
  • Top areas of praise of what learners liked most
  • Opportunities for improvement, including content recommendations

Instead of manually combing through hundreds of submissions, you can instantly see what matters most, making it easier to prioritize updates, identify content gaps, and quickly communicate impact.

 

👉 Learn More

 

AI feedback summaries appear next to the overall course rating in course analytics

 

📈 Dashboard Homepage: AI Academy Insights

 

We’ve also introduced AI academy insights directly on your new homepage.

These real-time insights help you:

  • Surface common journey patterns to identify high-traffic learning paths and potential disengagement points

  • Visualize engagement trends with clear insights into how students move between courses and where they progress or drop off

  • Get actionable recommendations based on behavior trends, helping you optimize course structure, simplify complex content, and improve completion rates

It’s everything you need to turn learner data into smarter decisions—right from your homepage.

 

👉 Find Them on the Dashboard

 

Academy insights expanded from dashboard homepage

 


 

🤖 AI Tutor Open Beta: Now Available to All Customers

 

During Release Week, AI Tutor entered Open Beta and was made available to customers who opted in after reviewing our ChatGPT subprocessor notice. That review period has now concluded.

If you didn’t opt-out from our subprocessor notice, AI Tutor is now available to enable within your Skilljar instance.

A few important notes:

  • AI Tutor will not automatically appear in your Academy
  • You must enable it on the domain of your choosing
  • Configuration is required in your dashboard settings before it becomes visible to learners
  • As with any learner facing feature, we recommend testing in your sandbox first

Even better, since the initial Open Beta release, we’ve enhanced AI Tutor’s guardrails to make responses more reliable and more flexible by tightening content controls and improving how the tutor references your approved materials.

👉 Learn More

 


 

Check out the full Release Notes.

We’re excited to continue evolving our AI capabilities to help you drive engagement in 2026, more is on the way!

Questions? Share them below.