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daniel.boon
daniel.boon
Helper ⭐️⭐️⭐️
November 4, 2019
Update

We've raised the file upload limit to 50MB

Related products:CC Others

Tiny announcement - we’ve raised the file upload limit to 50MB. This does not include image attachments.

 

Got any questions about file uploads or need a refresher? Check out our FAQ :).

    2 replies

    bjoern_schulze
    bjoern_schulze
    Helper ⭐️⭐️⭐️
    November 5, 2019

    Tiny announcement - we’ve raised the file upload limit to 50MB.

    Yay! Now I can have a decent workaround to upload gifs larger than 5MB!

    This does not include image attachments.

    Oh. Never mind.

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    daniel.boon
    daniel.boonAuthor
    Helper ⭐️⭐️⭐️
    November 6, 2019

    Hi Bjorn

    Thanks for the feedback :)

    We investigated the possibilities to increase the file size for images as well - in short, it’ll be a lot of effort to make this change (we’d need to make general improvements to our system for image uploads). With the current system, it would have a significant negative impact on the performance of the topic pages which have many images (across all customers). We don’t have active plans to resolve this at the moment.

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