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Question

Username initial not getting capitalised in the Email Campaign


  • Contributor ⭐️⭐️⭐️
  • 13 replies

I am sending my regular monthly community newsletter and for some reason the username code is picking up receivers name in all small letters. I would like the initials to be capitalized as that’s how it used to be. Any help is appreciated. 

Code in the email campaign

This is how my name is getting dispyed when I reciev the email

 

2 replies

Kenneth R
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  • Gainsight Community Manager
  • 424 replies
  • October 9, 2024

Hi @VarshaAhir - I hadn’t come across this before, but this does indeed seem to be the case - usernames are displayed in lower caps regardless of how they are entered in the CC instance.  I’ve pinged our Product folks and will circle back when I hear more.


Kenneth R
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  • Gainsight Community Manager
  • 424 replies
  • October 17, 2024

Hi @VarshaAhir - I just got confirmation from our Product team that we are actively working on this right now.  It should be released very soon (usernames will then appear in emails with any capitalisation they have in the CC instance).  Thank you for flagging this with us.  


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