In this new year, we would like to do a better job of showing the ROI of the CS organization and I wanted to see what others might be measuring.
Right now I have:
- Opportunities where the CSM is involved early close faster
- Opportunities where the CSM is involved early close for more (compared to projected)
- We know better adoption early leads to higher retention, so I’d like to do something around CSMs helping drive early adoption
- CS Qualified Leads (CSQL) close at a higher rate for both new products and expansion
- CS Qualified Renewals renew faster and for more
Are there others folks are using that they like? What else should I be thinking about?
Trevor
