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Converting topics to articles trashes the both

  • February 21, 2025
  • 5 replies
  • 37 views

svh
  • Helper ⭐️
  • 12 replies

Hi! I’ve been experiencing something weird when converting topics to articles. When I select convert this happens

and then I refresh and the page appears as trashed

which leads to

I can restore but it’s still a topic. 

When I tried yesterday and on a different topic I was sent to the same flow. I restored the topic and this morning found both article and topic there.

Any suggestions to what might be going on?

Thanks,

STine

Best answer by svh

Hi ​@Kenneth R, I just tried again and it seems to be working now. Thanks!

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5 replies

Suvi Lehtovaara
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  • Helper ⭐️⭐️
  • 286 replies
  • February 24, 2025

We were experiencing the same when converting an idea to a conversation 🤷🏼


Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • February 25, 2025

Hi ​@svh - strange, I haven’t come across this.  Will look into it today and circle back.


Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • February 25, 2025

Hi ​@svh - today I tested all the content type conversion options both here and in a sandbox, and I’m not able to replicate the problem you described.  Could you perhaps try again, just in case it was a temporary hiccup?  


svh
  • Author
  • Helper ⭐️
  • 12 replies
  • Answer
  • February 25, 2025

Hi ​@Kenneth R, I just tried again and it seems to be working now. Thanks!


Kenneth R
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  • Gainsight Community Manager
  • 428 replies
  • February 25, 2025

That’s great to hear!  :)


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