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Scheduling Email Campaigns based on segments


LuH
  • Contributor ⭐️⭐️⭐️
  • 13 replies

Hi! I just want to check something. We have a big event coming up and have created a segment for people in our community who have not registered. Our plan is to send messaging to those folks pushing them to sign up. 

 

If we schedule the email campaign to go out in 2 weeks from now, will the message be sent to everyone in the segment when we scheduled it, or everyone in the segment for when it sends (in 2 weeks)?

Best answer by revathimenon

Hi ​@LuH 

Just tested it out & looks like the calculation is done during the moment of sending the mail - basically when it sends. In your case, 2 weeks from now. 

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3 replies

DannyPancratz
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 962 replies
  • March 13, 2025

I think it should be everyone in the campaign when it sends, but I’m not positive on that. 


revathimenon
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  • Gainsight Community Manager
  • 580 replies
  • March 17, 2025

Ooo I’ve never honestly thought of this myself - i’ll do some testing with the team internally and come back to you ​@LuH 🙌🏽


revathimenon
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  • Gainsight Community Manager
  • 580 replies
  • Answer
  • March 17, 2025

Hi ​@LuH 

Just tested it out & looks like the calculation is done during the moment of sending the mail - basically when it sends. In your case, 2 weeks from now. 


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