Is there a way in Staircase to do more historical reporting? My use case is understanding the time between signal detection and resolution, as well as understanding if that resulted in a deflection/save (shout out to
).
This is less for CSMs day to day and more for business reporting, but it might still be useful for CSMs to know.
In theory, you could write the events to Gainsight CS if you also have that tool, but it’s sort of unclear how that would work. It looks like you just write to a field, which implies you just overwrite a field constantly, rather than creating event records. So then you write THAT value to some time series data...but that seems to get messy.
