Can the field labels sync from the provider be updated? For example, field name is Renewal Date I want to add the work Next so our organization knows the specifics since many of our customres may have multiple renewal dates. This seems to be one field that is locked and we can't edit.
Great question! The fields you're seeing in Settings > Fields > Account fields under the "System fields" section are locked by default. Labels like "Renewal Date," "Revenue," "Status," etc. can't be renamed because Staircase's AI engine references them internally. You can change what source field maps to them, but not the label itself.
The workaround: create a Custom field.
Scroll below the System fields section on that same page and you should see a Custom fields area. From there you can:
This is actually a handy solution if you have customers with multiple renewal dates, since you can create separate custom fields for each one and label them however your team needs.
If you already have a profile on Gainsight Community or Gainsight University, there's no need to create another one. If your email address has changed or you can't remember your login, email community@gainsight.com. Otherwise, continue with the registration below.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
