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Contributor ⭐️⭐️
August 5, 2026
Question

Field Label

  • August 5, 2026
  • 3 replies
  • 24 views

Can the field labels sync from the provider be updated? For example, field name is Renewal Date I want to add the work Next so our organization knows the specifics since many of our customres may have multiple renewal dates.  This seems to be one field that is locked and we can't edit. 

    3 replies

    dcassidy
    Helper ⭐️⭐️
    August 6, 2026

    You’re correct that the field is locked. What you could do is create a custom field called “Next Renewal” with the information you want populated. This is a bit of a workaround, so you’d need to do a bit of enablement, but it would be a quick solve to the problem you’re facing. 

    rplocki
    Gainsight Employee ⭐️
    Gainsight Employee ⭐️
    August 6, 2026

    Great question! The fields you're seeing in Settings > Fields > Account fields under the "System fields" section are locked by default. Labels like "Renewal Date," "Revenue," "Status," etc. can't be renamed because Staircase's AI engine references them internally. You can change what source field maps to them, but not the label itself.

    The workaround: create a Custom field.

    Scroll below the System fields section on that same page and you should see a Custom fields area. From there you can:

    1. Add a new custom field
    2. Name it whatever makes sense for your org ("Next Renewal Date," "Secondary Renewal Date," etc.)
    3. Map it to the appropriate source field from your integration

    This is actually a handy solution if you have customers with multiple renewal dates, since you can create separate custom fields for each one and label them however your team needs.

     

    bradley
    Expert ⭐️
    August 6, 2026

    Quick plug for this idea :)