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jschwegler
Helper ⭐️
June 1, 2026
Solved

Importing E-Mail Domains

Due to some inconsistencies on the Salesforce side in our contacts, I have a list of customers that do not have email domains associated, so naturally we are not ingesting email data for those accounts.

I have identified all those accounts, I have a GSID/crm_id associated with all of them and have primary domains assigned. My question is how do I import the email domains to the accounts that are missing domains.

I have an S3 bucket and file attached that contains the data, but it’s unclear how to map the field as I would have figured that this would be more of a system field than a custom field. Can anyone point me in the right direction?

dcassidy
dcassidyAnswer
Helper ⭐️⭐️
June 1, 2026

Hey Jay! How many do you have? If it’s not too many, the manual fix is simple. But if it’s significant, it might be best to get ​@bradybluhm’s attention and see if support/data ops could help in this case. 

For the simple approach Account Page → Settings (in the second widget) → Account Domains → Add Domain(s)
 

 

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8 replies

dcassidy
dcassidyAnswer
Helper ⭐️⭐️
June 1, 2026

Hey Jay! How many do you have? If it’s not too many, the manual fix is simple. But if it’s significant, it might be best to get ​@bradybluhm’s attention and see if support/data ops could help in this case. 

For the simple approach Account Page → Settings (in the second widget) → Account Domains → Add Domain(s)
 

 

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jschweglerAuthor
Helper ⭐️
June 1, 2026

Howdy Dawn,

Yes, it’s around 60, so more than I would want to do manually unfortunately. Although I will if I have to.

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dcassidy
dcassidy
Helper ⭐️⭐️
June 1, 2026

This documentation didn’t clear it up? We don’t use S3 for Staircase so hopefully I’m not sending you on a goose chase here. 

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jschweglerAuthor
Helper ⭐️
June 1, 2026

Yes, that part is all good, but it doesn’t appear that you can use Domain as a target field for import.

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jschweglerAuthor
Helper ⭐️
June 2, 2026

Gainsight to the rescue :) L2 support is going to import them for me!

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    dcassidy
    dcassidy
    Helper ⭐️⭐️
    June 2, 2026

    So to round this out then - there’s no way for us to do this on the admin end? We either engage support or we do it manually?

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    jschweglerAuthor
    Helper ⭐️
    June 2, 2026

    Has to be done through support, otherwise it has to be done manually. I was able to supply my CSV which contained crm_id,Company Name, domain and L2 support is going to import it directly for me.

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      bradley
      bradley
      Expert ⭐️
      June 17, 2026

      Maybe we can get this converted to an idea then ​@revathimenon ? Would be useful to bulk import

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