The out of the box Staircase AI Health Score is comprised of 4 components: Sentiment, Engagement, Response Time, and Open Items (support). Each component is weighted using a statistical model but can be customized by your Staircase AI admin to fit your needs under (Settings > Configurations > Health Score).
To ensure these components are clear and to cover best practices of using each component to address customer risk and opportunities proactively, I created the below video series:
Sentiment Score & Framework Engagement Score Response Time Score Open Items Score
Would love to hear about how your team is using these signals to optimize client outcomes and your own business metrics successfully. Let’s discuss in the comments below!