Staircase Missing Contact Sync to Gainsight

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When executing the Sync to Gainsight option in Staircase for a missing contact, what information is part of the workflow? I see it sends First Name, Last Name, Email and Company, but it doesn’t seem to send the Title, which is a critical component of a contact entry. Is this an error, or is the title not syncing by design?

M

MKorzunAnswer

Helper ⭐️

@dcassidy I have a resolution to this! It doesn’t resolve as part of the native “Sync with Gainsight”, you have to map a custom Stakeholder field in the settings in the “Write fields to Gainsight” section. Then the Title field syncs as part of the routine Gainsight sync.

dcassidy

Helper ⭐️⭐️

I’d like to add on to this thread. This is also happening in our instance. It would be great to see someone from Gainsight/Staircase weigh in here.

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M

MKorzunAuthorAnswer

Helper ⭐️

@dcassidy I have a resolution to this! It doesn’t resolve as part of the native “Sync with Gainsight”, you have to map a custom Stakeholder field in the settings in the “Write fields to Gainsight” section. Then the Title field syncs as part of the routine Gainsight sync.

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dcassidy

Helper ⭐️⭐️

Thank you!

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