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MKorzun
Helper ⭐️
August 14, 2025
Solved

Staircase Missing Contact Sync to Gainsight

  • August 14, 2025
  • 3 replies
  • 103 views

When executing the Sync to Gainsight option in Staircase for a missing contact, what information is part of the workflow? I see it sends First Name, Last Name, Email and Company, but it doesn’t seem to send the Title, which is a critical component of a contact entry. Is this an error, or is the title not syncing by design? 

    Best answer by MKorzun

    ​@dcassidy I have a resolution to this! It doesn’t resolve as part of the native “Sync with Gainsight”, you have to map a custom Stakeholder field in the settings in the “Write fields to Gainsight” section. Then the Title field syncs as part of the routine Gainsight sync. 

     

     

    3 replies

    dcassidy
    dcassidy
    Helper ⭐️⭐️
    August 18, 2025

    I’d like to add on to this thread. This is also happening in our instance. It would be great to see someone from Gainsight/Staircase weigh in here.

    M
    MKorzunAuthorAnswer
    Helper ⭐️
    August 18, 2025

    ​@dcassidy I have a resolution to this! It doesn’t resolve as part of the native “Sync with Gainsight”, you have to map a custom Stakeholder field in the settings in the “Write fields to Gainsight” section. Then the Title field syncs as part of the routine Gainsight sync. 

     

     

      dcassidy
      dcassidy
      Helper ⭐️⭐️
      August 18, 2025

      Thank you! 

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