When executing the Sync to Gainsight option in Staircase for a missing contact, what information is part of the workflow? I see it sends First Name, Last Name, Email and Company, but it doesn’t seem to send the Title, which is a critical component of a contact entry. Is this an error, or is the title not syncing by design?
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I’d like to add on to this thread. This is also happening in our instance. It would be great to see someone from Gainsight/Staircase weigh in here.
Thank you!
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