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Frank
Frank
Product Guru
Dec 5, 2017 4:25 PM UTC

How To Send a Private Message to Lots of Members At Once

  • Mar 18, 2026 2:51 PM UTC
  • 10 replies
  • 691 views
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Need to ask the same question to all of your super users but want individual responses? Or perhaps you want to send a standard welcome to a group of newcomers who’ve just landed in your community? With mass messaging, you can send batches of individual private messages to your members.

 

How to send a private message to lots of members at once

  1. Go to Control > Private Messages > New Message
  2. Type the username of one or more members that you’d like to message.
  3. Type your message and then hit Send.

 

 

:gear:  Tips, Tricks, & Technical Bits:
 

⚠️ Currently, there’s a limit of 50 members per message.

🎯 You can copy and paste a list of usernames separated by commas into the “To” field to speed things up. 

:bulb: If you have a list of users that is separated by returns instead (for example from an export), you can turn this into one line of usernames separated by commas using this script. It's automatically grouped into lists of 50 members. (Thanks to Joran from the KPN forum team for this trick!!)

💎 Mass messages are sent to members in a Bcc manner (members don’t know that others have received the same PM), so your messages retain a personal touch from a member’s point of view.

 

    10 replies

    ThomasMalingre
    ThomasMalingre
    Contributor ⭐️⭐️⭐️
    Jun 21, 2018 10:43 AM UTC
    Hey Frank,

    Very useful functionality as we send out our NPS this way. As you guys are (I believe) working on attachments in private messages I was wondering if we'll be able to send the samen attachments to multiple users in the same manner as described above.

    Greetings,
    Thomas
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    Jr. Community Manager Simyo >> Always happy to share info and experiences
    Shane1
    Shane1
    Helper ⭐️⭐️⭐️
    Jun 21, 2018 12:51 PM UTC
    Hey Thomas,

    We're actually not working on file uploads for private messages. We're only doing this for topics currently. But enabling attachments for private messages has been a popular idea, which you can vote on here.
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      Jurgen
      Jurgen
      Helper ⭐️
      Oct 25, 2018 1:21 PM UTC

      ⚠️ Currently, there’s a limit of 50 members per message.

      🎯 You can copy and paste a list of usernames separated by commas into the “To” field to speed things up.


      Making a list seperated by commas can be quite a hassle. If you have a list of users that is seperated by returns instead (for example from an export), you can turn this into one line of usernames seperated by commas using this script. It's automatically grouped into lists of 50 members.

      code:
      name 1
      name 2
      name 3


      becomes:

      code:
      name 1, name 2, name 3


      Credit goes out to Joran from the KPN forum team.
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        Stephen.Trumble
        Contributor ⭐️
        Nov 23, 2021 6:02 PM UTC

        Hello Insided Community!

        I am working on a re-engagement strategy for the Klaviyo Community, by sending private messages to our inactive members. In order to make this a scalable solution by sending to groups of people at one time, are there any personal variable syntax, like {recipient_username}, that I can use in the private message to personalize these messages for our members? I’ve tried to use the syntax used in the emails (the example I used above) but that doesn’t seem to work and I can’t find any documentation on this. Any advice would be amazing! Thank you.

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        -Stephen
          Daniele Cmty
          Daniele Cmty
          Helper ⭐️⭐️
          Nov 24, 2021 3:17 PM UTC

          Same question as @Stephen.Trumble

          Furthermore, I would like to know if there is a way we can insert Links / Hyperlinks in those messages?

          Cheers!

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          Anonymous
          Nov 25, 2021 7:07 AM UTC

          @Stephen.Trumble you can’t use variables in private messages — they aren’t supported on insided. 
           

          @Daniele Cmty you can insert markup in private messages using BBCode syntax. I’ve used links via this approach but haven’t tested out all the markup options to see what may work but would be surprised if they were not supported. 

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            Daniele Cmty
            Daniele Cmty
            Helper ⭐️⭐️
            Nov 25, 2021 3:17 PM UTC

            Thanks a lot @Scott Baldwin, that was very helpful. I’ve just used BBCode for URL, Bold, and underline and they worked perfectly.

            Cheers

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            revote
            revote
            VIP ⭐️⭐️⭐️⭐️⭐️
            Jan 24, 2023 9:01 PM UTC

            Is there any plans to increase the number of how many recipients can be added once?

            50 users per set is pretty low though.

            I wish I can send private message using roles - I can add certain role as a recipient and users with that role gets my message.

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            lindsayrothfeld
            Contributor ⭐️⭐️
            Aug 22, 2024 6:14 PM UTC

            Hi there! Is there a way to message members in a group conversation? The intention here would be to match members 1:1 for a professional connections. 

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            Kenneth R
            Kenneth R
            Expert ⭐️⭐️
            Aug 27, 2024 11:13 AM UTC

            Hi @lindsayrothfeld - you can send a private message to up to 50 individuals at once from within the Control environment. When you’re in a Group in the Control environment you can export the list of members to a CSV file.  From there it’s quite easy to craft a private message to all of those members.  It’s a manual task to get those usernames into the addressee field but very manageable unless you have a very large Group.

            I’m not 100% clear on what you’re envisaging with matching members for 1:1 connections.  If you didn’t mean Groups, but rather to have a ‘group’ private message conversation with 3 or more members, that’s currently not possible.  If you’re setting up 1:1 intro’s it might be better to consider taking that to email as a workaround?

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