Solved
Email Logs say Hard Bounce but Email Validator says not Blacklisted
+5Curious why we are seeing a Hard Bounce date in the log but then when we check Email Validator it says the address is not blacklisted
Best answer by diane_morneau
@john_apple @sai_ram_pulluri
I have come across a similar situation just now... Turns out that Validator is not finding email addresses blacklisted unless you use the exact case combination. So if DMorneau@abc.com was blacklisted, typing dmorneau@abc.com in the validator email address field will not find it.
Perhaps Validator can be improved to look up in a case insensitive way ?
View originalI have come across a similar situation just now... Turns out that Validator is not finding email addresses blacklisted unless you use the exact case combination. So if DMorneau@abc.com was blacklisted, typing dmorneau@abc.com in the validator email address field will not find it.
Perhaps Validator can be improved to look up in a case insensitive way ?
+1@john_apple could you please check whether you are leaving a sapce after the email address?
OR could you also cross check whether someone raised a delete request to gainsight.
OR could you also cross check whether someone raised a delete request to gainsight.
+5I'm looking for a recent example but I believe I tried without the space after the email (same results).
I found one this morning the that validator says invalid address but email logs are showing opened, clicked on, and hard bounce of all the same time/date.
I found one this morning the that validator says invalid address but email logs are showing opened, clicked on, and hard bounce of all the same time/date.
+5Found another today that Email Logs show a Hard Bounce but validator says they aren't on the blacklist. No space after the email
+1@john_apple sorry for the inconvenience, we need your org credentials to debug the issue. Creating a suppport ticket to gather more info #82182 , our support team will contact you. Thanks for redirecting it here.
@john_apple @sai_ram_pulluri
I have come across a similar situation just now... Turns out that Validator is not finding email addresses blacklisted unless you use the exact case combination. So if DMorneau@abc.com was blacklisted, typing dmorneau@abc.com in the validator email address field will not find it.
Perhaps Validator can be improved to look up in a case insensitive way ?
I have come across a similar situation just now... Turns out that Validator is not finding email addresses blacklisted unless you use the exact case combination. So if DMorneau@abc.com was blacklisted, typing dmorneau@abc.com in the validator email address field will not find it.
Perhaps Validator can be improved to look up in a case insensitive way ?
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