It may be beneficial for end users/admins to have the option to adjust Task Type mapping when syncing Activities from Gainsight to SFDC. Currently, it appears it is set up in such a way that the Task Type to any Activities synced from Gainsight to SFDC will automatically pull the Default Task Type and, depending on which activities are synced, may cause confusion for end users.
For example, a user logs a call from the Activities tab with the "Sync to Salesforce Activity" checked off on the Activity config, this call will appear with the default Task Type which may not be set to "Call" and could throw off some end users.
Having the ability to map Task Type in the Activities config may assist in resolving this.
Thanks!
New Idea
Allow Task Type mapping when syncing Activities to SFDC
+7Also Record Type, please!
Program Director, CS Innovation @ Gainsight
Thanks for bringing this up, Josh. I just talked to another customer that really needs to map Task Type as well to ensure accurate SF reporting.
Thanks, Josh! We are syncing the Calls from Gainsight to Salesforce and they are landing in Salesforce as an Outgoing Email. 😞
+2Thanks for posting! This is an important use-case for us, but we unfortunately couldn't include a good solution in the current release. One thing we definitely want to do is expose Activity Type, so that it can be mapped to Task Type or Sub-Type in SF. Being able to assign hard values in SF without needing a source field on Gainsight side is also something we are considering, but slightly further out.
YES! 100% agree. My "Gainsight API" user has a different default task type from anything else we use, and I'd like to map these to the Task Record Type we use for other call logs generated from Salesforce, for example. My SF admin says they can create a workflow to automatically flip these all to something else after they're created, but it seems like it'd be cleaner to map it correctly from the start.
+1 for record type!
I see this is set as Planned. Any update on timeframe?
The ability to set the Record Type is key, because that controls the page layout in Salesforce. Any thoughts of using the default Record Type for the end user, versus the Gainsight Admin user?
The ability to set the Record Type is key, because that controls the page layout in Salesforce. Any thoughts of using the default Record Type for the end user, versus the Gainsight Admin user?
+2Thanks for your comments! I'm going to reach out to a few of you to better understand your scenarios and how we can leverage Record Types.
Agreed! It is important for our org to have all activities map correctly in SFDC if we are going to be using timeline activities in replace of SFDC tasks.
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I agree as well! This is a feature that is a must for accurate tracking of CSM activities in Gainsight to SFDC. Currently for us, all activity types in Salesforce default to 'Email'.
+2This reply was created from a merged topic originally titled Ability to customize Record Types for Activities.
I have a customer that would like the ability to be able to customize different Task "record types" within Gainsight. This issue has been brought to light because of the activities enhancement that was rolled out. They have several different record types and currently it just defaults to the users "default" record type.
I have a customer that would like the ability to be able to customize different Task "record types" within Gainsight. This issue has been brought to light because of the activities enhancement that was rolled out. They have several different record types and currently it just defaults to the users "default" record type.
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YES
+7I see that Activity Type is now available for sync. However, if the exact Timeline Activity Types are not present in the Salesforce Task Type picklist, what is put into the Task's Type field? Is the Activity Type just stuck in there even though it isn't in the picklist?
Program Director, CS Innovation @ Gainsight
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Hi All,
One follow-up question - Would you want to default all activities sync to one record type and selection of this record type should be available in Gainsight or would you want to sync individual activities to different record types?
Thanks,
Nitisha
One follow-up question - Would you want to default all activities sync to one record type and selection of this record type should be available in Gainsight or would you want to sync individual activities to different record types?
Thanks,
Nitisha
Ideally, I'd like to be able to specify in the sync settings in Gainsight. ie. an Email from Timeline should sync to an Email activity type in SF, a call should sync to a call, a Training (custom activity type in Timeline) should sync to a Training activity type in SF.
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I would want to be able to select the record type I want to sync to when setting up the Advanced Outreach or other item. That way we can properly align the activity to the object for that interaction.
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+71 person likes this
+7Happy to help
+7Did you end up setting it up?
Program Director, CS Innovation @ Gainsight
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