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Knowledge base Templates

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  • September 21, 2021
  • 6 replies
  • 54 views
jean.nairon
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sai_ram
Ekta Kumari
+6
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    jean.nairon
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  • sai_ram
    sai_ram
  • Ekta Kumari
    Ekta Kumari
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    Alicia Fisk
  • Sarin Kanhirapuzha

Dkreiger
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies

Is there a way to have users use topic templates based on categories? I know Zendesk allows this feature and I would like to mimic and bring this user flow to our community.

6 replies

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • September 22, 2021

Hello @Dkreiger I want to make sure I fully understand. Do you mean having a template of text when creating a topic? So for example when creating a KB article, some text is already filled?


Dkreiger
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • September 22, 2021

@Marion Frecaut No, sorry. Ideally having another drop down of selecting which KB template is what we are looking for. Thus having the text populate on the topic description.

 

 


Dkreiger
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • September 30, 2021

@Marion Frecaut Is this possible? 


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • October 4, 2021

hello @Dkreiger at this stage this is not possible. I will convert your question to become an idea so it can gather some votes :). 


  • Helper ⭐️⭐️⭐️
  • 732 replies
  • October 4, 2021
Updated idea statusNewOpen

Dkreiger
  • Author
  • Contributor ⭐️⭐️⭐️⭐️
  • 25 replies
  • October 4, 2021

@Marion Frecaut Thanks for the update! 


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