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Banner Widget

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Banner Widget
Sudhanshu
  • Gainsight Product Manager
  • 174 replies

Our goal is to allow our customers to build the community or customer hub that they envision, and to tailor it to their needs. Today, we’re expanding our customization capabilities to better direct your users to specific areas of your community by offering the all new Banner widget.

What can I use it for?

The new Banner widget will offer you a full-width section to better display images, text and buttons and draw your visitor’s attention. We feel this is an essential building block that, for example, allows you to:

  • Build a landing page to highlight 2 or 3 specific aspects of your community, and lead your visitors there

  • Better drive visitors to content that you’d like your audience to engage with

  • Improve conversion by creating a dedicated section with a clear CTA to register

  • Better draw attention to a specific announcement, and link to more details 

Some visual examples:

_we_En6UtBr8FQp6VbTiVrNRLEriQR9MpESc-g0V9sAkCd0HgI6cRv0eBIle75bfTsnias4QqvHjmssPmeyDeQHlXFtBUGJMyyVhPBxUmiAMUZ0vlqEJkkidIa8Pq1NIcLdzq3f4hIISe2O5BI4nqlJufCTDYqrMPPsHyy9tfxIDlv2wL4H1DS95Ow

rQUf52-p7Nx6-TxNgqaeH1dOgcaj4bPa-ef95ZYBeQjA97biDhMTEPB5xTahBNZaEg4trmTjQpSJ0EPUELbhKnekRUEmcrqWiQN1Ag35Nvd4FE-NqPcte0fkrDObmJRoKWaZe0zEETwuX4asljFA_q3aX2ir3h0lxuG8AYmjfdZs396mW8grzbRSrQy9gc8RpepwwuaLUuQ5wNDwNo2w7hDcsSMiab_9RGaz0SesRjo-H9m-tkineXGzXqxk-ezbpyzYHlGITW651kvJzEbqh2WeGUvSkynk9RUailno57NBH7t2Ru8NxE09ttrbMCZJ4-Wa6rvY9dql5gcbvVB9zTLzpHj-hKblOi3UdhZ9BFXZj6TkBieQ

 

How do I use it?

Just as with any widget, you can insert it by toggling Customization mode, and clicking the + icon at the line where you want to insert it. You’ll then be able to customize:

  • Header & content (and text alignment)

  • Image (and image alignment)

  • Buttons (primary and secondary)

  • Background color

  • Title color

  • Description color

We’d love to hear from you!

  • What would you be using this widget for specifically? 

  • What would make this widget even more powerful?


 

25 replies

  • 0 replies
  • September 22, 2022

What are the suggested dimensions for a banner image? Similar to other responsive components, how does the banner display on mobile and other devices?


  • Contributor ⭐️
  • 1 reply
  • September 23, 2022

It is very good  idea


Sudhanshu
  • Author
  • Gainsight Product Manager
  • 174 replies
  • September 23, 2022

Recommended dimensions for Banner image is 640*480 px. The banner is also responsive: depending on the screen size, display size of the image is Screenwidth*240 px. 


  • 0 replies
  • September 23, 2022

Odd. In-app it says 2400px


Sudhanshu
  • Author
  • Gainsight Product Manager
  • 174 replies
  • September 23, 2022

That’s incorrect. Thanks for pointing it out @Scott Baldwin.


Paul_
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • September 28, 2022

Where can I change the colors specifically for this banner widget?

  • Background color

  • Title color

  • Description color

Is it this? Or somewhere else?

 


Paul_
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • October 4, 2022
Paul_ wrote:

Where can I change the colors specifically for this banner widget?

  • Background color

  • Title color

  • Description color

Is it this? Or somewhere else?

 

@Sudhanshu  can you tell me this?


Sudhanshu
  • Author
  • Gainsight Product Manager
  • 174 replies
  • October 4, 2022

Hi @Paul_ , Apologies for the delay!
The colors for Banner Widget can be changed in the customization mode:

Customize > Edit Banner Widget > Widget Style [in the sidebar]

Customization Mode
Edit Banner Widget
Widget Style in the Sidebar

 


Paul_
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • October 4, 2022

Hey @Sudhanshu 

That's so weird. I don't see that option. Any idea why?

 


bjoern_schulze
Forum|alt.badge.img+2
  • Helper ⭐️⭐️⭐️
  • 344 replies
  • October 5, 2022

Can confirm, @Paul_, I don’t see that option either.


Paul_
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • October 5, 2022
bjoern_schulze wrote:

Can confirm, @Paul_, I don’t see that option either.

Pfew, I thought it would be a dumb question because no one asked it yet. 😅


bjoern_schulze
Forum|alt.badge.img+2
  • Helper ⭐️⭐️⭐️
  • 344 replies
  • October 5, 2022
  • What would you be using this widget for specifically:

    • Introduction widget: Quick community intro (USPs) that includes a “register now” CTA

    • Promotion widget: Promoting a campaign (competition, product launch, anniversary, etc.)

  • What would make this widget even more powerful:

    • Targeting this widget to certain primary roles, e.g. only show the widget to unregistered / not logged in users

    • Ability to use the image as a full-size wallpaper with the content on top


Paul_
Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 60 replies
  • October 12, 2022

It works now. Thanks @Sudhanshu & @Nadia Nicolai!


Sudhanshu
  • Author
  • Gainsight Product Manager
  • 174 replies
  • October 12, 2022
bjoern_schulze wrote:
  • What would you be using this widget for specifically:

    • Introduction widget: Quick community intro (USPs) that includes a “register now” CTA

    • Promotion widget: Promoting a campaign (competition, product launch, anniversary, etc.)

  • What would make this widget even more powerful:

    • Targeting this widget to certain primary roles, e.g. only show the widget to unregistered / not logged in users

    • Ability to use the image as a full-size wallpaper with the content on top

 

@bjoern_schulze Very good points! We’ll definitely look into widget visibility settings. Regarding the full-size wallpaper, do you mean a full screen background with content in front?

Also, can you please check color customisations? Should be working now.


bjoern_schulze
Forum|alt.badge.img+2
  • Helper ⭐️⭐️⭐️
  • 344 replies
  • October 13, 2022
Sudhanshu wrote:

Regarding the full-size wallpaper, do you mean a full screen background with content in front?

Exactly. I was talking in terms of layers, i.e. the wallpaper being the background layer and the text being the top layer. 

Sudhanshu wrote:

Also, can you please check color customisations? Should be working now.

Can confirm.


Forum|alt.badge.img
  • Contributor ⭐️⭐️⭐️⭐️⭐️
  • 55 replies
  • October 21, 2022

@Sudhanshu 

I am unable to see the color customizations. Is this something that yall have to enable for us?

 

 


bjoern_schulze
Forum|alt.badge.img+2
  • Helper ⭐️⭐️⭐️
  • 344 replies
  • October 25, 2022
bjoern_schulze wrote:

 

Sudhanshu wrote:

Also, can you please check color customisations? Should be working now.

Can confirm.

I need to take back my confirmation. I looked at the wrong place. I still can’t see color customization in the Banner Widget. I only have Content”, “Image” and “Buttons” customization available.


  • Gainsight Employee ⭐️
  • 35 replies
  • November 2, 2022
bjoern_schulze wrote:
bjoern_schulze wrote:

 

Sudhanshu wrote:

Also, can you please check color customisations? Should be working now.

Can confirm.

I need to take back my confirmation. I looked at the wrong place. I still can’t see color customization in the Banner Widget. I only have Content”, “Image” and “Buttons” customization available.

Hi @bjoern_schulze can you please check again if you have the widget style customization available for the banner widget?

 

@Hannah Bailey I would also kindly ask you to check if this is now working on your community.


bjoern_schulze
Forum|alt.badge.img+2
  • Helper ⭐️⭐️⭐️
  • 344 replies
  • November 3, 2022
hhgomesc wrote:

Hi @bjoern_schulze can you please check again if you have the widget style customization available for the banner widget?

Yes, now the “Widget Style” configuration is available on our environment. Thank you!


  • Contributor ⭐️
  • 2 replies
  • November 3, 2022

Is there a way that I can create the banner settings to only show for a specific group of users? For example, if I want to create a banner that prompts someone to login or create their account and only have it trigger for users who are not logged in, how can I do that? 

Thx 


  • 0 replies
  • November 20, 2022

I’m not seeing any of these customization options either in the banner widget.


  • 0 replies
  • November 24, 2022

@Sudhanshu any chance you can help us resolve the above noted issue with the banner widget? It has both a primary and secondary button but none of us are seeing the options to customize colours. Is there a way to have the secondary button not appear the same as the primary?


olimarrio
Forum|alt.badge.img+4
  • Gainsight Employee ⭐️
  • 404 replies
  • November 25, 2022

Hi @Scott Baldwin 👋,

I’ve enabled this on your community now so you should now be able to see the “Widget Style” dropdown as well.

Buttons will appear as the same colour as configured for the rest of your community but this can be changed using custom CSS. Just let our support team know if you need any help.


  • 0 replies
  • November 25, 2022

Thanks @olimarrio 


  • 0 replies
  • December 2, 2022

One more thing that would make this widget more powerful is the ability to target who sees it. Right now with a public community everyone sees it. It would be better to be able to control what types of users (registered, etc. ) can view and engage with it. 


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