Skip to main content
Solved

Point system ranks issue

  • December 16, 2022
  • 2 replies
  • 65 views
L

Hi there! 

I just adjusted my ranking system and created 3 new categories for points. 

There are 3 different levels and the first you need a minimum of 10 points, the second you need a minimum of 100, third is 200, and 4th is 300… when I rebuilt the ranking, everyone was allotted the category that says “minimum 10 points”… Even if they have over 300 points… 

Do you know how I can fix this? Or ensure they aren’t just automatically receiving the first level associated to the lowest point category?

Thank you!

Best answer by olimarrio

Hey @Lindsay ?,

 

Are you still experiencing an issue with this? I’m wondering if you have your rank structure configured correctly. It sounds like the “minimum 10 points” rank may be placed higher than the others, which would explain why all your users are being allotted this rank.

 

You can read more about how to configure your ranking structure here:

 

 

View original
    Did you find this topic helpful?

    2 replies

    olimarrio
    Forum|alt.badge.img+4
    • olimarrio
    • Gainsight Employee ⭐️
    • 408 replies
    • Answer
    • December 20, 2022

    Hey @Lindsay ?,

     

    Are you still experiencing an issue with this? I’m wondering if you have your rank structure configured correctly. It sounds like the “minimum 10 points” rank may be placed higher than the others, which would explain why all your users are being allotted this rank.

     

    You can read more about how to configure your ranking structure here:

     

     

    L
    1 person likes this
    • L
      Lindsay
    L
    • Lindsay
    • Author
    • Contributor ⭐️
    • 2 replies
    • December 21, 2022

    Hi Oliver! Thanks so much for sharing this- I had no idea the physical order placement mattered. I appreciate you sharing, that must’ve been the issue. 

    olimarrio
    1 person likes this
    • olimarrio
      olimarrio

    Reply


    Terms & ConditionsCookie settings

    Cookie policy

    We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

     
    Cookie settings