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New Idea

Show threaded conversations in widget

Related products:None

banthonisz
  • Contributor ⭐️⭐️⭐️
  • 17 replies

Hi - 

We have installed the in-app widget to our product as a beta test - looks good! However comments including quotes do not display properly, as they do not show where the quote starts or ends, or who they are quoting. This makes it look like there’s lots of unanswered questions or that the user is talking to themselves.

Here we see Melanie replying to Airworks Coordinator in the actual article
Here is the same post but in the widget

I put this in as a feature request, but it’s a lil “bug by design” too, cos there’s not any use case I can think of why you’d want to display as is. 

Cheers,

Ben

 

2 replies

  • Helper ⭐️⭐️⭐️
  • 732 replies
  • December 17, 2020

@banthonisz Thanks for your idea, I'm going to close it as this is a bug more than an idea. We have clearly identified it and are working to solve it soon. Of course, we will keep you informed. 


Gainsight CC Team
  • Gainsight Employee ⭐️⭐️
  • 134 replies
  • December 17, 2020
Updated idea status NewClosed

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