When you search for a Trashed post in Control’s content moderation, it won’t show (because it has been trashed).
If you haven’t emptied the Trash Can since the post was trashed, you can look for it there. However, there’s no search in the Trash Can UI, so you just have to flip through the pages.
+7My use case:
I have some automations to help with Q&A moderation, often using an API call to Get the question’s meta data (ex. check if it has received a reply yet / check if marked as answered yet, etc).
API calls referencing trashed topics (understandably) fail. When I go to check the error, I’ll grab the topic’s title and search for it in control. When it’s not there, I go to the trash can to confirm it’s been trashed… and that’s when it gets hard to confirm my hypothesis (that it failed due to trashed topic).
Hi
BIG +1! I have a use case similar to Danny’s - we might identify a post through external analytics that’s of interest to us, then want to restore it. My most recent example of this comes from a request to thoroughly audit and analyze bug reports for our products that come in via our community. Many of these have been deleted over time, but we’re finding that searching for the trashed post specifically to review it is very difficult.
My workflow:
1. Download an export of "Topic" data from Analytics within control.
2. Find posts that I am interested in and note that "Status" is Trashed.
3. Attempt to open the post from the URL and receive the public facing 404 error message, "page not found." This is expected and intended, but I can’t access it in the backend by switching to Control.
4. Search for the post by name in Content Overview. No results found.
At this point, I decided to try locating the posts directly within the Trash folder, which we have not emptied since the launch of our community, so it should be comprehensive. However, it's not reasonable for me to scroll through hundreds of posts page by page to find it.
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