Hi! I’m trying to set up a program to distribute a survey but keep getting the attached error message. As you can see in the screenshot, there is a “recipient email address” field but Gainsight doesn’t seem to be recognizing it as such. Any idea what to do here?
Hi
Just to sum up the solution (I didn’t get that image there) what Gainsight needs and what it’s asking for are two different things. It needs not only an email to send to, but also a person GSID that belongs to that email. I added the GSID for the person and suddenly I passed this validation step in my Program.
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