New Idea
Account for weekends in outreach
The scheduler of Outreach allows you to send emails only on business days, but what happens to the contacts that meet the criteria on the weekend? If the Power List refreshes everyday, then contacts who meet the criteria on the weekend would not be sent messages scheduled for Monday morning (when the power list ran and contacts no longer matched criteria).
Hi Mike,
Having contacts that qualify for a Power List over the weekend accrue for Monday distribution is a great enhancement request. You can currently workaround this by setting the Power List criteria to look at the past 3 days, then leave the "Send once in [30, 60, 90, Lifetime] Days" button checked at the bottom of the "Configure Email" page in Outreaches. That will sweep up the contacts that qualify over the weekend, but avoid sending the communication to them more than once.
Tracy
Having contacts that qualify for a Power List over the weekend accrue for Monday distribution is a great enhancement request. You can currently workaround this by setting the Power List criteria to look at the past 3 days, then leave the "Send once in [30, 60, 90, Lifetime] Days" button checked at the bottom of the "Configure Email" page in Outreaches. That will sweep up the contacts that qualify over the weekend, but avoid sending the communication to them more than once.
Tracy
1 person likes this
+1Hi Tracy -
We have the same issue. It's my understanding that when any changes are made to the outreach, including power list and template, it wipes out the 30-60-90-lifetime logic and we can be at risk for sending contacts a duplicate emails. Is that correct?
-Lauren
We have the same issue. It's my understanding that when any changes are made to the outreach, including power list and template, it wipes out the 30-60-90-lifetime logic and we can be at risk for sending contacts a duplicate emails. Is that correct?
-Lauren
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