Hello from Gainsight Support! Please take note of the following dates that the Support team will be operating on a modified schedule:
- Friday, August 21:
- Live chat disable
- Phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Monday, September 7
- Closed
- Friday, September 11
- Live chat disable
- Phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday, September 25
- Limited chat hours
As a reminder, you can submit support cases through the portal, following the guide here. We appreciate your understanding and patience with the team during these dates.
We hope all of our customers are staying safe and healthy during these uncertain times.
