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Customer journey widget: colored stage line not loading

Related products:CS Timeline & Activity Tracking
  • October 17, 2024
  • 1 reply
  • 24 views

  • Gainsight Employee ⭐️
  • 1 reply

Hi Team,

With the existing design , we have a limitation where the users will not see the coloured stage line if the tenant timezone and user timezone are different.

Screenshot for reference: 

 

Since an organisation can have multiple team utilising the same product and the users can keep their preferred local timezone , the issue will be evident. 

 

Requesting product team to enhance the behaviour to display the line irrespective of the timezone settings difference.

1 reply

sarahmiracle
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  • VIP ⭐️⭐️⭐️⭐️⭐️
  • 354 replies
  • October 31, 2024

 

This can’t be correct. I am not in my tenant timezone and I see the Stage lines in our Customer Journey widget.

I see colored Stages in our CJ widget
My personal timezone is Mountain Daylight

 

Our Tenant Timezone is in Pacific Daylight

 

@Abid I would go back to the source of this and validate your assumption here!


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