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Intergration. Anyone use the ticketing platform Help Scout?

Related products:CS Data Management & Integrations

sagan_sherlin

Hello! A recent acquisition uses the ticketing software ‘Help Scout’.  Wondering if anyone has experience with that software and integrating or at least importing information from Help Scout to Gainsight.

Thank you!

5 replies

sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • March 18, 2021

@sagan_sherlin what would be the use-case?


sagan_sherlin
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  • 280 replies
  • March 18, 2021
sai_ram wrote:

@sagan_sherlin what would be the use-case?

Hey @sai_ram!  One of our acquisitions uses Help Scout to track their Support tickets, similar to how we use ServiceNow to track our Support Tickets.  And while we have the ServiceNow connector, just curious to know if someone has experience with Help Scout and Gainsight.

 


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • March 24, 2021

@sagan_sherlin thank you for sharing the use-case. Even I am curious to know about this. 

 

 


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • May 19, 2021
sai_ram wrote:

@sagan_sherlin thank you for sharing the use-case. Even I am curious to know about this. 

 

 

@sagan_sherlin we have added this to our long term road, I will update you here once we consider this for release. 

@All, please let us know if you have similar use-case. 


sai_ram
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  • Expert ⭐️⭐️
  • 3727 replies
  • May 19, 2021

@sagan_sherlin changed this to ideation for better tracking purpose. 


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