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Qualification rules: X days between views

Sophie Lead Forensics

Hi, I’m hoping someone can help me understand 0 days vs 1 days between views!

The intervals for engagements with X days between views, what does 1 day mean? In my engagement I have written “show engagement 3 times with at least 1 day between views”  – will the survey show for example on Monday but not again until Tuesday, or will it show on Monday, but not again until Wednesday.

 

I would like my engagement to show once every day, no matter how many times the user signs in on that day. So if the user signs in twice on Monday I would like them to see the engagement when they sign in on Monday morning, but not see it again when they sign in on Monday afternoon. I would like the user to see the engagement again when they sign in on Tuesday morning.

 

Best answer by Surendra

@Sophie Lead Forensics by default 1 day would be 24 hours. 0 days wouldn’t work as expected.

So it would be suggested to use 1 day between views should make it once Monday, Tuesday and etc.

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Sophie, Lead Forensics
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Surendra
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  • Surendra
  • Gainsight Employee ⭐️⭐️
  • April 12, 2023

Hello @Sophie Lead Forensics 
Apologies for delay in response.

The engagement schedule qualification works on days between the engagement, but not sessions or logins done by the user in the with the below set-up.

This will also prevent the engagement to be displayed on same day to the customer.

 

aiprakash
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  • aiprakash
    aiprakash
Sophie Lead Forensics

Hi Surendra. Understood on PX not taking in to account sessions or logins, thanks for coming back to me!

Can you answer on the point of 0 days vs 1 day please? If I want my engagement to display on Monday and then again on Tuesday should I set 0 days between views or 1 day between views?

Thanks

Sophie, Lead Forensics
Surendra
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  • Surendra
  • Gainsight Employee ⭐️⭐️
  • April 13, 2023

@Sophie Lead Forensics by default 1 day would be 24 hours. 0 days wouldn’t work as expected.

So it would be suggested to use 1 day between views should make it once Monday, Tuesday and etc.

Sophie Lead Forensics
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  • Sophie Lead Forensics
    Sophie Lead Forensics

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