We usually have more than one success plan open for a customer. My challenge for reporting becomes what do I use as my overall complete number? If I only use active success plans then the CSM could be 50% of the way through his total success plans (2 plans each with ten tasks, 9 complete in plan A and 1 complete in plan b). Then (s)he completes the final task for plan A and closes things, now their complete % drops to 10%. Conversely if I use non-active plans (closed) then once we have a large number of closed tasks, the open tasks will not move the needle much and 90% complete won't mean much.
Thoughts?
Question
How are others using Success Plan completion % for reporting?
+2
What are you trying to measure?
It seems percentage complete should be used in a predefined set of tasks - it shouldn't be a moving target.
It seems percentage complete should be used in a predefined set of tasks - it shouldn't be a moving target.
Trevor, we recently leveraged Success Plans to keep track of our ProServ projects. Pretty solid use case.
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