Happy holidays from Gainsight Support!! Below are the updated holidays where you may see delayed response times or certain channels of support closed.
- Thursday, Dec 24:
- Live chat disable
- Phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday, Dec 25:
- Closed
- Monday-Thursday Dec 28-31
- Live chat disable
- Phone support disabled
- Delayed response time on non-urgent issues
- No change in email & portal ticket submission
- Staffed 24 hours, but agents only working high severity cases
- Friday, January 1
- Closed
We will return to normal business hours and all channels operating on January 4, 2021. As a reminder, you can submit support cases through the portal, following the guide here.
We hope all of our customers have a safe and healthy holiday season!! 
