I'm very new to Gainsight as the Admin/Config for my business unit. One of my rules is failing now and I don't know what the error indicates and looking for some direction...
"2017-08-08T10-15-47_UTC
- MDARule Execution failed: CSV header 0012A00001wCFvYQAW" does not
exist with any field alias name."
I didn't set up any MDA stuff (done by Gainsight team that did initial setup) so I'm lost here...
Question
Rule Failed
I am no expert at reading error logs, but my gut tells me something is incorrect with how the columns headers are configured in your CSV file. If I remember correctly, these need to correspond to SF fields to make them usable.
A few questions for you:
A few questions for you:
- What columns/data are in your CSV file?
- Where is that being uploaded into Gainsight?
- What is your rule looking to accomplish?
+1Hello Mendy!
If the issue is still persisting please send a ticket to Gainsight Support.
Kevin
If the issue is still persisting please send a ticket to Gainsight Support.
Kevin
This is working now as I suppose it was related to the issue that was recently fixed
+1Correct, we did recently did a hotfix.
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