UPDATE: We have pushed a fix for this and confirmed this is now working as intended. This issue was due to an upgrade on Gmail client, which caused an issue with our plugin. We have now resolved this and updated our plugin to reflect the changes. No further action needed for customers that experienced this issue.
Please be aware that we are working through an issue submitted by multiple customers. The issue is that when logging timeline updates via the plugin, the updates are saved as “draft”, and not tying back to the customer record.
ETA: We are working with our Engineering team to get an estimated of a fix date/time on this. Will continue to update this thread as we get more information
Workaround: Once the timeline is updated and saved as a draft, login to Gainsight, and choose “Timeline” from the left side bar. Once there, you will see “Drafts” in the top right corner of the page. Here, you can associate your drafts with the account, and save to the correct account.
