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Gainsight Home: A Question for GS Marketing

  • December 1, 2021
  • 6 replies
  • 105 views

darkknight
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This is a little misleading, don’t you think? And maybe a tad disrespectful to the admin community?

https://play.vidyard.com/u6fyxqMEHyFKTZ8KgRLDzb.jpg?

 

6 replies

anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 2, 2021

Quick spotting that @darkknight - I’ll let out int. Marketing folks know.


darkknight
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  • 1978 replies
  • December 2, 2021

Thanks @anirbandutta - I get what they are trying to convey, but there are probably better ways to put it without negating the preparatory work required by Admins to make use of the Home feature possible.


anirbandutta
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  • 1804 replies
  • December 2, 2021
darkknight wrote:

Thanks @anirbandutta - I get what they are trying to convey, but there are probably better ways to put it without negating the preparatory work required by Admins to make use of the Home feature possible.

A 💯


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 9, 2021

So essentially what I gathered @darkknight, with GS Home we are trying to make it simple even for orgs. without a dedicated CS Ops team, to be able to put together a personalized view; the Admins at orgs with a dedicated CS Ops continue to build on the config & views to make their CS teams successful.

 


darkknight
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  • Expert ⭐️
  • 1978 replies
  • December 9, 2021

@anirbandutta You can’t really make much use of Gainsight Home without someone ingesting the data and creating reports that users can even use to personalize their view.  So it’s misleading to say “no admin required.” Plus it’s misleading those companies that do have dedicated CS Ops teams.

 

I just think they could have found a better wording to convey the intent that would address both sides of the coin.


anirbandutta
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  • Expert ⭐️
  • 1804 replies
  • December 9, 2021

I agree here @darkknight and conveyed this feedback on the messaging. 


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