New C360/R360 Beta Documentation

Congrats team.

@Cornelia you can make this appear in the UI of your group for our Beta Buddies maybe? :) 

I think it’s a kind of made up word but I don’t think that’s how you spell it :)

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/About/Change_Document_for_New_C_R360_Beta#Improved_Layout_Management_Experience

Not sure exactly what this is trying to say: 

Ref: https://support.gainsight.com/Gainsight_NXT/Timeline/02Admin_Guides/Configure_Automatic_Milestone_Types_(Beta)

Also, just want to shout-out to the docs team for including more before and after content in the docs!

A bit picky, but can all the references to paid add-ons (like people maps, Customer Intelligence, etc.) be made clear that they are indeed paid extras? Because this is a new feature, admins don’t know what is new and included and what is not.

So who is to say that Sponsor Tracking isn’t included now with the new C360 People section? The videos and documentation are kind of ambiguous and don’t call out the “if you pay for this feature, it’s move here...”. They really just say “look it’s here!”. 

Can this be corrected to say that it is based off of the Original contract Date?

While date added in Gainsight and original contract date may be the same, they are not the same reference point.

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

@sakum

When will these updates be LIVE?

Can this also be updated to clarify that the reference field for this is? I believe it to be “Company>Renewal Date” but as we don’t use this field I can’t verify it.

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

In general, the documentation should be explicit in what field(s) something references. There is no one universal ‘renewal date’. Saying something like ‘the renewal date references the renewal date’ is just a tautological statement not a technical description.

Is this just a duplicate, or is one of these intended to be something else?

Ref: https://support.gainsight.com/Gainsight_NXT/07360/New_360_Experience/Admin_Guides/Configure_Summary_Section_in_360_(Beta)

Is there a way to preview the beta from the team view on the salesforce account page?

only way I saw the new view show up in Team View (SFDC widget) was AFTER I published a new layout

Also, and appologies if I missed this, but where do we configure this status that is showing on the People Section of the beta 360? Is this a person status? 

Hello, 

We have been testing this on our tenant and have a couple of questions:

How do we delete automatic timeline entries in bulk - we changed the way we measure health scorecards and some of our accounts have an entry that we would like to remove so it does not show on the customer journey widget.

How do we change the frequency of the automatic timeline entries - we were able to set it up initially but can’t see where we would change it.

We can’t see the customer journey widget, this is what we getting today:

Thanks